Rebecca Martin
McMinnville
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
Namaste Wellness and Aesthetics
McMinnville
01.2023 - Current
- Assisted patients with scheduling appointments and managing their treatment plans.
- Responded to patient inquiries via phone, email, and in-person communication.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on available services and wellness programs offered by the clinic.
- Verified insurance information, collected payments, and scheduled appointments.
- Ultrasound and mammogram scheduling.
- Manages incoming referrals.
Medical Receptionist
Pinnacle Orthopaedics
McMinnville
12.2021 - 01.2023
- Assisted office manager in checking bank deposits and medical records.
- Managed VA authorizations and work comp cases.
- Managed patient check-ins and appointment scheduling efficiently.
- Maintained accurate patient records using electronic health record systems.
- Supported front office operations through task prioritization and organization skills.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled MRI's, CT's and ultrasounds.
- Managed Pre-authorizations through insurance.
Medical Receptionist
Pioneer Pediatrics
McMinnville
08.2018 - 12.2021
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Certified Phlebotomist -
Kankakee Community College
Kankakee, ILDiploma -
Paxton Buckley Loda High School
Paxton, IL 08.2009 - 06.2013
Skills
- Medical terminology
- Effective communication
- Data entry accuracy
- Attention to detail
- Patient confidentiality
- Customer service
- Insurance verifying
- HIPAA compliance
- Referral coordination
- Clinical data entry
- Compliance with regulations
- Pre-authorization experience
Timeline
Patient Service Representative
Namaste Wellness and Aesthetics
01.2023 - Current
Medical Receptionist
Pinnacle Orthopaedics
12.2021 - 01.2023
Medical Receptionist
Pioneer Pediatrics
08.2018 - 12.2021
Diploma -
Paxton Buckley Loda High School
08.2009 - 06.2013
Certified Phlebotomist -
Kankakee Community College