Rebecca S Ferguson
Knoxville
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
10
10
years of professional experience
Work History
Internet and Business Development Manager
Rusty Wallace Hyundai
07.2023 - 01.2025
- Ensure successful lead generation by implementing effective strategies to target customers in the market for a vehicle purchase
- Train and manage a team of BDC representatives and Internet Sales Professionals to ensure customers are receiving accurate and precise information in a timely manner
- Work closely with the Owner, General Manager and Sales Managers to ensure goals are being achieved and met
- Create marketing email communications that are sent out through email blast
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Loan Processor
Vanderbilt Mortgage
12.2022 - 07.2023
- Reviewed loan applications and assisted home buyers seeking mortgage loans
- Assisted home buyers with gathering the proper documentation for loan approval
- Ordered credit and title reports
- Ensured the privacy and security of a customer’s files every step of the way
- Communicated with attorneys, county clerks, and title companies
- Processed hundreds of loan applications in a timely and effective manner
- Communicated with customers to provide updates and ensure accurate information
BDC Representative
Rusty Wallace Kia Knoxville
08.2020 - 11.2022
- Liaison between customer & Sales team
- Assist the General Manager with any necessary follow up
- Assist in completing credit application and insurance verification
- Ensure documentation is correct and accurate
Teachers Assistant
Knox County Schools
08.2018 - 08.2020
- Report to Principal/Supervisor
- Maintain student records as directed by the classroom teacher
- Administer all diagnostic tools as directed by the teacher
- Required to monitor the classroom when the teacher must attend staffings, provide consultation, etc
- Perform other routine duties as assigned by the building-level administrator subject to the approval of the supervisor
Credit Card Disputes/Card Services
Knoxville TVA Employees Credit Union
07.2015 - 08.2018
- Handle all credit, debit and ATM maintenance and inquiries
- Answer incoming calls and handle many operations and functions at one time
- As well as, handle confidential information
- Conduct and investigate credit/debit card disputes
- Daily & Monthly Reports
- Create and Maintain Spreadsheets
Education
Elementary Education, major incomplete
Pellissippi Community College
Knoxville, TN05.2020
Cosmetology License - undefined
Tennessee School of Beauty
Knoxville, TN07.2010
Skills
- Team leadership
- Business development and planning
- Customer service
- Relationship building and management
- Sales and marketing
- Mentoring and coaching
- Goals and performance
- Verbal and written communication
- Business administration
Timeline
Internet and Business Development Manager
Rusty Wallace Hyundai
07.2023 - 01.2025
Loan Processor
Vanderbilt Mortgage
12.2022 - 07.2023
BDC Representative
Rusty Wallace Kia Knoxville
08.2020 - 11.2022
Teachers Assistant
Knox County Schools
08.2018 - 08.2020
Credit Card Disputes/Card Services
Knoxville TVA Employees Credit Union
07.2015 - 08.2018
Cosmetology License - undefined
Tennessee School of Beauty
Elementary Education, major incomplete
Pellissippi Community College
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