Rebecca Shum

(Assigned to multiple roles/duties: Disciplinary Hearing Officer, Alternate Grievance Officer, Transport Officer, Perimeter Officer, Visitation Gallery Officer, Zone Pod Sergeant, Instructor)

Assists in supervision of the administrative and operational security activities; provide for the protection of and the preservation of inmates/residents legal rights; provide general supervision of staff and inmates/residents on the shift in performance of their duties and evaluate as prescribed by the facility and corporate policy; ensure that proper standards, facility operating procedures and corporate guidelines of security, health, safety, sanitation and welfare are maintained; direct staff and inmate/resident resources to correct problems detected; instruct/train new hires on policy and procedure

(Assigned to multiple roles/duties: Pod Officer, Checkpoint, Central Control)

Provides for security, care and direct supervision of inmates/residents in housing units, at meals, during recreation, on work assignments and during all other phases of activity; maintain discipline, order and security

(Assigned to the Chief of Security)

Provides clerical and administrative support for various departments; performs varied and moderately complex typing, clerical functions related to general office duties that require independent judgment in the use of work methods and procedures; produce finished documents efficiently using word processing and spreadsheet programs; independently edit documents making necessary corrections to include spelling and grammar; maintain confidentiality and security of records in accordance with corporate and facility procedures; oversee incoming and outgoing mail in accordance with applicable rules and regulations; communicate effectively with staff, inmates and visitors; respond to verbal/written inquiries and requests

(Assigned to Property/Evidence, Records & Communications Divisions)

Knowledge of communications center functions; supervise twelve employees; prepare and implement annual staff meeting; ensure shift coverage for twenty-four hour operation; review/ approve payroll forms and timesheets; attend committee meetings for training, resources, networking and future implementation of programs/projects; attend weekly Command Staff meetings and update the team on status and action items and goals, obtain feedback; administrator for the Alameda County Alert Program; Custodian of Records (approve reports for release); prepare California Law Enforcement Telecommunications System (CLETS) & Criminal Offender Records Information (CORI) for audits; maintain petty cash fund; process and complete Workman's Compensation forms for work related injuries; prepare documentation, counseling and follow up for employee performance issues; knowledge of principles in accordance with the General Orders of the police department; knowledge of current technology (i.e. Alameda County Alert, Text to 911) and ensuring the programs are implemented; oversee trainers in their training of dispatch personnel; review and respond to emails; liaison between department and Computer Aided Dispatch (CAD)/Records Management System (RMS) vendor for technical support; build partnerships with outside vendors and personnel to ensure State mandated projects are completed on time; work with outside vendors on projects and ensuring contracts are accurate and processed; able to make sound decisions based on what works best as a whole for the members of the Records & Communications Division; encourage members to express ideas, get involved and be a part of the team

(Assigned to Records & Communications Division)

Attend oral boards/interview applicants for hiring; train new employees on all facets of becoming a Police Communications Dispatcher or Records Specialist; complete performance evaluations and review with employee(s); prepare proper documentation to terminate an employee; revise training guidelines

(Assigned to Property/Evidence, Records & Communications Divisions)

Knowledge of communications center functions; supervise twelve employees; prepare and implement annual staff meeting; ensure shift coverage for twenty-four hour operation; review/ approve payroll forms and timesheets; attend committee meetings for training, resources, networking and future implementation of programs/projects; attend weekly Command Staff meetings and update the team on status and action items and goals, obtain feedback; administrator for the Alameda County Alert Program; Custodian of Records (approve reports for release); prepare California Law Enforcement Telecommunications System (CLETS) & Criminal Offender Records Information (CORI) for audits; maintain petty cash fund; process and complete Workman's Compensation forms for work related injuries; prepare documentation, counseling and follow up for employee performance issues; knowledge of principles in accordance with the General Orders of the police department; knowledge of current technology (i.e. Alameda County Alert, Text to 911) and ensuring the programs are implemented; oversee trainers in their training of dispatch personnel; review and respond to emails; liaison between department and Computer Aided Dispatch (CAD)/Records Management System (RMS) vendor for technical support; build partnerships with outside vendors and personnel to ensure State mandated projects are completed on time; work with outside vendors on projects and ensuring contracts are accurate and processed; able to make sound decisions based on what works best as a whole for the members of the Records & Communications Division; encourage members to express ideas, get involved and be a part of the team

(Assigned to Records & Communications Division)

Answer non-emergency/emergency phone calls from the public; dispatch personnel to calls for service based on necessary information collected for response; maintain contact with field units including location and status; transfer calls to appropriate agencies; knowledge and operation of CAD/RMS system, personal computer, on-line computer terminal, multi-line telephone, CLETS, instant recall recorders (radio and telephone), multi-channel police radio and codes; knowledge of vehicle, penal, health & safety and welfare & institution codes; retrieve information on status of vehicles, restraining orders, missing/unidentified persons, wanted persons, license criminal history, stolen property, driver and vehicle registration from the proper state and national systems (including entries into the systems); scan and process incoming police reports; assist citizens at the front counter (dog licensing, vehicle releases, copies of reports); process incoming mail; purge reports according to the retention schedule; validate and prepare monthly reports for dissemination; relay information to other agencies, coordinating mutual response radio traffic as required; request necessary repairs and service for dispatch equipment; monitor Oakland Police Department's channel; use of facsimile, copier and scanner machines; maintain composure during busy and/or emergency incidents and prioritize tasks according to importance

(Assigned to Traffic Division)

Conduct catering truck and taxi cab inspections; handle fleet maintenance; request bids for purchasing of fleet vehicles; order emergency equipment; process DMV paperwork for registration; schedule fire extinguisher maintenance; process parking citation appeals requests; upload parking citations to the parking enforcement center; issue photo enforced red light violations, testify in court and maintain paperwork for the program; act as a liaison between citizens and the parking enforcement center; write cold crime and traffic collision reports; issue parking citations; complete paperwork for towing of vehicles; use of portable radio and police equipment; conduct traffic control for collisions and special events; assist at traffic posts; issue parking permits for school staff; handle calls for service; monitor traffic zones; knowledge of vehicle code violations; instructor for Citizens Academy

(Assigned to Records & Communications Division)

Answer non-emergency/emergency phone calls from the public; dispatch personnel to calls for service based on necessary information collected for response; maintain contact with field units including location and status; transfer calls to appropriate agencies; knowledge and operation of CAD/RMS system, personal computer, on-line computer terminal, multi-line telephone, CLETS, instant recall recorders (radio and telephone), multi-channel police radio and codes; knowledge of vehicle, penal, health & safety and welfare & institution codes; retrieve information on status of vehicles, restraining orders, missing/unidentified persons, wanted persons, license criminal history, stolen property, driver and vehicle registration from the proper state and national systems (including entries into the systems); scan and process incoming police reports; assist citizens at the front counter (dog licensing, vehicle releases, copies of reports); process incoming mail; purge reports according to the retention schedule; validate and prepare monthly reports for dissemination; relay information to other agencies, coordinating mutual response radio traffic as required; request necessary repairs and service for dispatch equipment; monitor Oakland Police Department's channel; use of facsimile, copier and scanner machines; maintain composure during busy and/or emergency incidents and prioritize tasks according to importance

(Assigned to Administrative Division)

Create vouchers for payment of invoices; file and maintain paperwork; answer phones to assist public with administrative related questions; assist with the Chaplaincy program; monitor juveniles who attended our Youth Diversion Program; remove graffiti as part of the abatement program; assist with recruitment and hiring; participate in undercover details; public speaking on crime; transport Meals on Wheels deliveries to homebound seniors

Assisted the Director of Operations in daily office functions; set up meetings with Unit Managers; set up and coordinated the annual conference including reservations for hotels and food; answered and fielded telephone calls; utilized Microsoft Office Suite for various presentations, memorandums, spreadsheets; prepared weekly field reporting system spreadsheets after gathering data totals; provided customer service and handled complaints; proofread reports and e-mails; maintained files; processed incoming mail.