Rebecca Steelman
Mt. Juliet
Summary
Experienced leader with a strong background in managing technical teams, scaling automation processes, and optimizing operations. Over 10 years of leadership and customer service experience, with a focus on driving efficiency, mentoring teams, and executing process improvements. Passionate about transitioning into project management to lead innovative technology initiatives.
Overview
2026
2026
years of professional experience
Work History
Test Support Engineer (Tier 3)
TEK Systems | Amazon Robotics
- Managed Tier 2 associates and led troubleshooting for larger fleet issues
- Supported integration of two robotic products, helping scale the unified system
Test Support Technician
TEK Systems | Amazon Robotics
- Troubleshoot robotic drive issues using multiple software tools, documented findings, and resolved issues
- Train other Support Technicians to support robotics testing
Team Lead Engineer - OBD-A Floor Health Team
TEK Systems | Amazon Robotics
- Current
- Lead team monitoring three sites using a unified autonomous robotic system for outbound dock automation
- Train Operations Leadership on managing robotic products and optimizing warehouse automation
- Collaborate with leadership, hardware support, software developers, and Product Launch teams to identify and resolve process gaps
Critical Response Associate
Lyft, Inc.
07.2016 - 05.2017
- Managed detailed safety incident reports via inbound calls, emails, and ticketing systems
- Initiated Quality Control Standards for the Critical Response Department
Customer Service, Tier II
Verizon Wireless
09.2003 - 02.2010
- SME when launching number transfer system issues and coached 50+ representatives
- Assisted 50-60 customers daily with wireless device troubleshooting
Education
Google IT Support Professional Certificate - troubleshooting, networking, operating systems, systems administration, security
Merit America
01.2023
Associate Degree of Applied Science - Polysomnography
Volunteer State Community College
Gallatin, TN12.2020
Skills
- Team Management & Training
- Robotics Testing & Automation
- Fleet Management & Monitoring
- Process Improvement & Scaling
- Technical Support & Troubleshooting
- Excellent Communication & Problem-Solving
Timeline
Critical Response Associate
Lyft, Inc.
07.2016 - 05.2017
Customer Service, Tier II
Verizon Wireless
09.2003 - 02.2010
Associate Degree of Applied Science - Polysomnography
Volunteer State Community College
Test Support Engineer (Tier 3)
TEK Systems | Amazon Robotics
Test Support Technician
TEK Systems | Amazon Robotics
Team Lead Engineer - OBD-A Floor Health Team
TEK Systems | Amazon Robotics
- Current
Google IT Support Professional Certificate - troubleshooting, networking, operating systems, systems administration, security
Merit America
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