Rebekah Ball
Murfreesboro
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Shift Supervisor
Chesley Brown International Security
Nashville
06.2025 - Current
- Supervised daily operations and managed team schedules effectively.
- Trained new staff on safety procedures and operational standards.
- Monitored inventory levels and coordinated supply orders as needed.
- Resolved customer issues by providing timely assistance and support.
- Supervised security personnel across multiple facilities to ensure safety protocols.
- Coordinated emergency response plans and drills to prepare staff for potential incidents.
- Managed access control systems to monitor and restrict entry to secure areas.
- Trained new security staff on procedures, policies, and incident reporting protocols.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Monitored security operations to ensure compliance with established procedures and standards.
Manager
Zoomerz
05.2022 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Assistant Manager
Zoomerz
06.2020 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Created attractive merchandise diplays to entice customers to make purchases.
Education
Dobyns Bennett High School
Kingsport, TNSkills
- Decision-making
- Customer service
- Self motivation
- Problem-solving
- Attention to detail
- Team supervision
- Customer relationship management
- Employee onboarding
- Inventory control
- Access control
- Incident reporting
- Emergency response
References
Austin Bishop
Supervisor
(423)6761003
Faye Mcclellan
Coworker
(423)7655160
Timeline
Shift Supervisor
Chesley Brown International Security
06.2025 - Current
Manager
Zoomerz
05.2022 - 02.2025
Assistant Manager
Zoomerz
06.2020 - 05.2022
Dobyns Bennett High School