Rebekah Williams
Sevierville
Summary
Dynamic Front Desk Supervisor at Margaritaville Resort with a proven track record in enhancing guest satisfaction through exceptional communication and conflict resolution. Skilled in operations oversight and reservations management, I successfully trained staff, streamlined processes, and maintained high performance standards, contributing to improved customer ratings and efficient front desk operations.
Overview
2027
2027
years of professional experience
Work History
Front Desk Supervisor
Margaritaville Resort
- Oversaw front desk operations to facilitate effective guest check-in and check-out.
- Supported front desk staff through training in customer service skills and operational guidelines.
- Assisted in establishing clear communication channels between departments to improve guest satisfaction.
- Addressed guest inquiries and concerns swiftly to promote high levels of satisfaction.
- Maintained strong performance evaluations among team members.
- Enhanced customer satisfaction ratings by applying conflict resolution and problem-solving techniques.
Lead Night Auditor
Hilton Grand Vacations
Pigeon Forge, TN
01.2025 - Current
- Assisted with nightly audit processes to verify accuracy in financial reporting and reconciliation.
- Supported junior auditors by providing training on policies, procedures, and best practices for night operations.
- Helped coordinate front desk functions to improve guest satisfaction during overnight shifts.
- Aided in optimizing auditing procedures through efficiency enhancements and workflow streamlining.
- Contributed to reducing discrepancies in financial records by diligently maintaining hotel accounting systems.
- Facilitated streamlined nightly operations for greater efficiency through careful audits and precise financial reports.
- Promptly addressed and resolved night audit-related concerns to enhance guest satisfaction.
- Conducted regular reviews of financial transactions to maintain compliance with company policies and correct errors as necessary.
- Oversaw nightly audits of daily room occupancy and hotel revenue.
- Monitored hotel budget and maintained financial records.
Education
Bachelor of Arts - Accounting And Finance
Rasmussen University
Minnesota City, MN06-2026
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Data entry efficiency
- POS system operation
- Reservation management
- Exceptional communication
- Issue resolution
- Conflict management
- Business recordkeeping
- Operations oversight
- Administrative skills
- Property management systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
Languages
English
Native or Bilingual
Timeline
Lead Night Auditor
Hilton Grand Vacations
01.2025 - Current
Front Desk Supervisor
Margaritaville Resort
Bachelor of Arts - Accounting And Finance
Rasmussen University