Rebekah Williamson
Townsend
Summary
Compassionate healthcare leader known for effective communication and strong problem-solving skills. Experience in developing training programs and implementing infection control protocols to ensure high standards of patient care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Ambulatory Nurse MGR
Prisma Health
Maryville
03.2025 - Current
- Coordinated with healthcare teams to develop and implement comprehensive patient treatment plans.
- Implemented infection control protocols to maintain a safe environment.
- Supported new staff training through mentorship and guidance initiatives.
- Conducted community outreach initiatives designed to promote healthy lifestyle habits among local residents.
- Trained staff on new technologies to enhance ambulatory nursing practices.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Streamlined administrative processes, facilitating more efficient healthcare operations.
- Developed training programs for staff to ensure compliance with healthcare regulations.
- Implemented quality assurance measures to maintain high standards of patient care.
Clinic Manager
Prisma Health
Maryville
10.2016 - Current
- Oversaw daily clinic operations and staff scheduling to ensure smooth workflows.
- Developed and implemented clinic policies that enhanced patient care and safety, leading to improved patient satisfaction.
- Managed patient records using electronic health record systems for efficient information access.
- Collaborated with healthcare providers to coordinate patient treatments and referrals effectively.
- Trained and mentored staff on best practices in customer service and clinic procedures.
- Analyzed patient feedback to pinpoint specific areas for service delivery improvement, driving actionable changes.
- Facilitated communication between departments to support collaborative healthcare efforts.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Conducted regular staff meetings to address concerns and promote team cohesion.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and staff to streamline clinical processes, contributing to better patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Ensured proper inventory levels by counting and organizing clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Analyzed data from various sources to identify areas for improvement in patient satisfaction.
LPN Office Nurse
Prisma Health
Maryville
06.1998 - Current
- Administered medications and treatments according to healthcare providers' instructions.
- Assisted in patient assessments and monitored vital signs regularly.
- Educated patients on treatment plans and health management techniques to promote adherence and improve outcomes.
- Maintained accurate medical records and updated patient information promptly.
- Coordinated patient referrals and scheduled follow-up appointments to ensure continuity of care.
- Provided compassionate support to patients and families, enhancing their comfort and understanding during care interactions.
- Assisted physicians during office procedures by preparing exam rooms and sterilizing instruments.
- Recorded patient information in electronic medical records system accurately and efficiently.
- Answered telephones promptly and courteously while scheduling appointments for patients.
Education
Bachelor of Science - Health Administration
Regent University
Virginia Beach, VA05.2024
LPN - Nursing
Blount Memorial Practical Nursing
Maryville, TN03.2000
Skills
- Healthcare compliance
- Clinical documentation
- Quality assurance measures
- Quality improvement
- Medical supply management
- Staff training and mentorship
- Interdepartmental collaboration
- Time management
- Problem-solving aptitude
- Analytical thinking
- Effective communication
- Team building
- Relationship building
- Interpersonal skills
- Problem resolution
- Innovative solutions
Certification
Basic Life Support
Timeline
Ambulatory Nurse MGR
Prisma Health
03.2025 - Current
Clinic Manager
Prisma Health
10.2016 - Current
LPN Office Nurse
Prisma Health
06.1998 - Current
Bachelor of Science - Health Administration
Regent University
LPN - Nursing
Blount Memorial Practical Nursing