Rebekah Yalçın
Kodak
Overview
12
12
years of professional experience
Work History
Fraud Analyst
Elavon/US Bank
Knoxville
11.2020 - Current
- I started with this company by monitoring merchants' processing in the United States, Canada, and Puerto Rico for fraud committed against merchants by their customers or by the merchants themselves by fraudulently using their terminals.
- I would investigate merchants by monitoring their processing, analyzing their transactions, and volumes to find the flaw in their numbers.
- I would then take this information and investigate further by calling banks, merchants, and cardholders of the merchants' transactions to gather information regarding what they are processing, and if they are legally allowed to process what was sold. Based on my investigation, I would then determine the action that is needed to move forward. Whether that be by holding a reserve of funds from the merchant's processing in case chargebacks need to be covered, which can be done by stopping their funding temporarily, or I would submit an ACH to their bank account in order to pull those funds to be held by me.
- I have provided training for our whole department regarding new procedures, or reminders on old procedures, and have provided training for new hires as well.
- I am also a mentor for new hires, and I am assigned new hires when they are boarded to help assist them with their questions while they are out of training and on the floor working investigations.
- I currently work in card brand compliance. This involves me working closely with Visa, Mastercard, American Express, and Discover. I read their manuals to ensure that merchants are following the correct processing rules and regulations set forth by the card brands, to help merchants and US Bank/Elavon avoid fines from them.
- I work on our MATCH report, which is Mastercard's database where other processors and banks can report a merchant under certain criteria to alert other banks and processors of a risk-related issue occurring with them. I would sort this raw report, and then find the merchants in our company. I would then close them based on my findings.
- I work on authorization testing alerts from the card brands. This is when one of the card brands finds that a merchant may have had someone compromise their terminal and use that terminal to test stolen cards for small amounts. I investigate the merchant's processing, stop the authorization testing, and alert the merchant. Then I respond to the card brand by letting them know the action I am taking to fix the issue.
- I register merchants based on each card brand's manual on who needs to be registered with them, depending on what they are processing. I then contact the merchant, inform them of the registration requirements, and submit the registration to the card brands so that US Bank/Elavon stays in compliance and avoids fines.
Supervisor
AMERICAN PATRIOT GETAWAYS
Pigeon Forge
05.2018 - 11.2020
- I was the lead supervisor.
- I handled owners' concerns and questions regarding their cabins that they put on the rental programs.
- I oversaw other employees and was the one they came to for approval regarding owner situations or guest situations.
- In regard to an upset guest, I determine the amount of compensation based on the situation to give to guests for issues that might arise during their stay.
- I also handle emergency on-call situations when the office is closed. If there is an emergency, a guest or owner would contact me at home via my cellphone, and I would handle the situation swiftly.
- I would review incoming guest reservations and work closely with the Pigeon Forge Police Department for any fraud that may be taking place with stolen credit cards or fake reservations. I communicated daily with them during peak times.
Cashier/Customer Service
Island in Pigeon Forge
Pigeon Forge
02.2016 - 01.2020
- Ringing up guests in a timely manner while answering any questions for guests regarding The Island.
Cashier/Customer Service
PetSmart
02.2016 - 11.2016
- Ringing up guests while also having them sign up for the wonderful offers of the Pet Perks program..
- I would stock shelves and make sure the store was presentable and up to PetSmart standards.
- I would help guests with questions regarding a variety of products and help them choose the best one that fits their needs and their furry best friend's needs as well.
Cast Member
The Disney Store
07.2013 - 11.2016
- I would give all guests a magical experience and bring a little bit of Disney World magic to Tennessee.
- I would entertain guests and their children with amazing Disney-themed activities, and captivate a crowd with the magic we would bring to them.
- I also handled a point-of-sale system, signed guests up for the Disney Credit Card, and counted down the registers at the end of the day.
Call Center Representative
Answering Service One
06.2016 - 07.2016
- Answering a multi line system for doctor offices in different locations around the country
- I would answer questions, book appointments, or when appropriate contact the on call doctor when there are emergency situations
- I was then moved up and programmed the system we used
- I would put in the schedule for doctors at different hospitals so that they show in our system the correct doctor that is on call for specific times in our computer system
- This help the agents that answered the phone calls know which doctor was on call for emergencies at whatever time the call came in
Sales Associate
Lane Bryant
06.2014 - 02.2015
- Helping women try on new styles of clothes that best compliment them and let's them be the best them they can be!
- Offering those women a fantastic credit card offer for the store and signing them up for special deals when they do so
Education
High school or equivalent -
Pigeon Forge High School
Pigeon Forge08-2012
Skills
- Fraud detection
- Data analysis
- Customer engagement
- Problem solving
- Effective communication
- Employee training
- Case investigation
- Transaction analysis
- Trend analysis
- Activity monitoring
- Pattern detection
- Banking operations
- Trained in Microsoft Office
- Self motivation
- Data interpretation
- Team collaboration
- Critical thinking
- Multitasking capacity
- Decision-making
Accomplishments
- Sheild Award with Elavon/US Bank
Timeline
Fraud Analyst
Elavon/US Bank
11.2020 - Current
Supervisor
AMERICAN PATRIOT GETAWAYS
05.2018 - 11.2020
Call Center Representative
Answering Service One
06.2016 - 07.2016
Cashier/Customer Service
Island in Pigeon Forge
02.2016 - 01.2020
Cashier/Customer Service
PetSmart
02.2016 - 11.2016
Sales Associate
Lane Bryant
06.2014 - 02.2015
Cast Member
The Disney Store
07.2013 - 11.2016
High school or equivalent -
Pigeon Forge High School
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