RECHAL KEZIAH ABRAHAM
CAMS Certified - CDD QA MANAGER
Summary
Dynamic QA Associate/Manager with over 12 years of extensive experience in the CDD/AML sector, specializing in Commercial and Investment Banking. Expertise encompasses global KYC policies, client on-boarding, and rigorous quality assurance processes, ensuring full regulatory compliance and effective risk mitigation. Proficient in synthesizing diverse data for informed decision-making and fostering robust partnerships with key stakeholders. Committed to implementing process enhancements that drive operational efficiency and excellence in service delivery. Recognized for a proactive approach to training and mentoring, ensuring teams remain adept in evolving compliance landscapes.
Skills: QA | QC | CDD | KYC | EDD | PR | EDR | AFC | AML | Sanction screening | Adverse Media Screening| PEP Screening | Beneficial Ownership Drill-down | Risk Assessment | Data Analysis | Regulatory Compliance | Process Training | VBA | Team Management | Recruitment
Overview
15
15
years of professional experience
Work History
QA ASSOCIATE / MANAGER
Deutsche Bank
10.2022 - Current
- Lead, mentor, and manage a high-performing team of QA professionals, cultivating a culture that values excellence, innovation, and ongoing improvement.
- As part of Quality Analyst, perform six eye checks for all the CDD/EDD cases and developing controls & procedures relating to CDD/EDD review across all the regions (APAC/EMEA/US/UK).
- Build and maintain top-performing teams through effective recruitment, training, and development.
- Cultivate a culture of collaboration and open communication with cross-functional teams, ensuring seamless alignment and consistency in QA practices that drive business success.
- Review alerts generated by money laundering detection systems (DbCLM, DbCAR) to identify potential money laundering activities.
- Identify indications (CiB1, CiB2 and EvA) based on DAAR typologies (HRTC, ICB, CULT) to rule out the risk factors.
- Gather and analyze data from various sources, make informed decisions, and clearly communicate the outcome.
- Deliver comprehensive training and constructive feedback to analysts, oversee workflow pipelines, and allocate reviews to ensure efficient and effective operations.
- Perform exhaustive research and analysis on the client's ownership structure utilizing publicly accessible sources (including but not limited to company registries) and client-provided documentation, and obtain additional confirmations or approvals as necessary.
- Work with makers/checkers and clients (as needed) to gather necessary evidence for KYC due diligence.
- Establish and maintain regular communication with business stakeholders to facilitate workload planning, monitor the status of critical on-boarding projects, and prioritize outstanding requests.
- Maintain up-to-date knowledge of process and procedural updates, regulatory amendments, and engage in open, transparent communication with regional colleagues to ensure seamless collaboration and compliance.
- Recognize opportunities for process enhancements and implement effective solutions, while providing expert guidance and support to the business on strategic process and technology initiatives.
CUSTOMER SERVICE & OPERATIONS DELIVERY MANAGER
Natwest Markets
09.2019 - 09.2022
- Act as a Subject Matter Expert (SME) / QA and Due Diligence specialist, providing expert guidance to clients on navigating Complex CDD/EDD requirements and identifying alternative documents that satisfy due diligence obligations.
- Foster and sustain high-achieving teams by implementing strategic recruitment initiatives, comprehensive training programs, and targeted development opportunities that drive exceptional performance and growth.
- Assess new clients' AML risk levels and apply corresponding due diligence: Enhanced (EDD), Standard (SDD), or Event-Driven Reviews to mitigate risk and ensure regulatory compliance.
- Verify the authenticity and accuracy of all Customer Due Diligence (CDD) and Anti-Money Laundering (AML) documents and information, ensuring completeness and precision. Confirm the identity of clients and verify the identities of associated persons, including legal representatives, ultimate beneficial owners, and directors.
- Provide comprehensive corporate document refresh services for a wide array of entities, spanning Financial Institutions, publicly listed companies, partnerships, funds, SPVs, and sole traders, ensuring accuracy, compliance, and operational efficiency.
- Furthermore, this role will identify and escalate any suspicious or unusual matters to AML & Identifies accurate risk rating (Low Risk, Medium Risk, and High Risk) for individual/corporate accounts to highlight high-risk jurisdiction, PEP or relatives or close associates as per group sanction policies.
SENIOR ANALYST
Wipro BPS
04.2016 - 11.2018
- Competent professional offering in CDD/AML for refreshing the Corporate Document for Corporate Entity named Limited, Trust, Partnership, Club & Association and Sole trader etc.
- Identifies accurate risk rating (Standard Risk, Increased Risk, and High Risk) for individual/ corporate accounts to highlight high-risk jurisdiction, PEP or relatives or close associates as per group sanction policies.
- Performed enhanced due diligence for high-risk customers and also completes extensive investigations using public and private databases (ALACRA) in accordance with Anti-Money Laundering.
- Document reviewed and requested in the initial stages of review are received as part of CDD Remediation.
- Processing the suspension request if the clients did not provide any documents requested in initial Review.
- Lifting suspension markers if client provides proper documents requested (Reactivation).
- As a part of Quality team perform quality analysis and monitor work flow and detect errors in production thereby notifying the management and the client.
- Maintaining Daily MIS production charts and report to Client management.
PROCESS ASSOCIATE
Tata Consultancy Services
04.2012 - 10.2015
- Complete screening of clients in loan accounts and credit card segment Ongoing KYC and AML screening of PEP (Politically Exposed Persons) account.
- Provided training to the risk analyst, on using different due diligence techniques and also provided timely update with new AML issues.
- Provided assistance and enhanced training to business units like mortgage and insurance. Ensure efficient identification and monitoring of activities and transactions considered suspicious.
- As a part of Quality Monitoring Team (QMT), perform quality analysis, monitor workflow and detect errors in production thereby notifying the management and the client.
- Maintaining Daily MIS production charts and report to Client Management.
CUSTOMER SERVICE ASSOCIATE
Tech Mahindra
06.2010 - 04.2012
- Responsible for providing first line resolution to customers.
- Responsible for escalating process related issues to client.
- Responsible for preparation of accurate generation of daily dashboards.
- Mentoring new joiners in E Mail process.
Education
CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST (CAMS) -
ACAMS
09.2025
Mastering DATA SCIENCE & AI CERTIFICATION FOR BFSI PROFESSIONAL PROGRAM - undefined
Learnbay
09.2025
Skills
- Microsoft PowerPoint
- Certified in Advanced Excel & VBA Macros
- Team Management
- Process Training
Timeline
QA ASSOCIATE / MANAGER
Deutsche Bank
10.2022 - Current
CUSTOMER SERVICE & OPERATIONS DELIVERY MANAGER
Natwest Markets
09.2019 - 09.2022
SENIOR ANALYST
Wipro BPS
04.2016 - 11.2018
PROCESS ASSOCIATE
Tata Consultancy Services
04.2012 - 10.2015
CUSTOMER SERVICE ASSOCIATE
Tech Mahindra
06.2010 - 04.2012
Mastering DATA SCIENCE & AI CERTIFICATION FOR BFSI PROFESSIONAL PROGRAM - undefined
Learnbay
CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST (CAMS) -
ACAMS
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