Regina Boykin
Livingston
Summary
Accomplished Public Health Office Supervisor with a proven track record at the State of Tennessee - Putnam County Health Dept., enhancing office efficiency and fostering a culture of teamwork and continuous learning. Expert in workflow planning and customer relations, I significantly improved client satisfaction and streamlined operations. Skilled in both organizational leadership and policy implementation, I drive advancements and staff development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Public Health Office Supervisor 3
State of Tennessee - Putnam County Health Dept.
701 County Services Drive, Cookeville, TN 38501
03.2024 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Public Health Office Supervisor 2
State of Tennessee - Putnam County Health Dept.
701 County Services Drive
04.2019 - 03.2024
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Public Health Office Assistant
State of Tennessee- Putnam County Health Dept.
701 County Services Drive Cookeville, TN
08.2007 - 04.2019
- Received, sorted, and distributed incoming mail and packages.
- Implemented a streamlined system for managing patient appointments, resulting in decreased wait times and increased satisfaction levels.
- Maintained a professional and organized office environment conducive to efficient workflow and high-quality service delivery.
- Developed training materials for new employees to enhance their understanding of job responsibilities and expectations effectively.
- Retrieved, updated, filed and transmitted medical records.
- Scheduled appointments and updated calendars.
- Maintained an up-to-date database of local healthcare providers, increasing accessibility to essential services for community members.
- Handled sensitive information with utmost discretion while adhering to privacy laws protecting client confidentiality.
- Provided exceptional customer service when interacting with clients both in-person or over the phone, fostering positive relationships with all individuals involved in public health initiatives.
- Checked patients into and out of office, processed payments and added information to permanent records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Licensed Cosmetologist - Cosmetology
Tennessee College of Applied Technology
Livingston, TN08-1987
High School Diploma -
Livingston Academy High School
Livingston, TN05-1986
Skills
- Training and coaching
- Scheduling and calendar management
- Workflow planning
- Documentation and control
- Organizational leadership
- Employee relations
- Relationship building
- Office administration
- Employee management
- Staff supervision
- Customer relations
- Customer service
- Administrative support
- Policy implementation
Certification
Certified Administrative Professional
Timeline
Public Health Office Supervisor 3
State of Tennessee - Putnam County Health Dept.
03.2024 - Current
Public Health Office Supervisor 2
State of Tennessee - Putnam County Health Dept.
04.2019 - 03.2024
Public Health Office Assistant
State of Tennessee- Putnam County Health Dept.
08.2007 - 04.2019
Licensed Cosmetologist - Cosmetology
Tennessee College of Applied Technology
High School Diploma -
Livingston Academy High School