REGINA HILTON
Knoxville
Summary
My objective is to secure a position with a well-established organization in a stable environment that will lead to a lasting relationship in business. I strive to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work with others.
Results-driven therapist with a forward-thinking approach centered on success and growth. I have a demonstrated a record of success in building successful teams and managing a profitable operation that centers on relapse prevention.
Overview
7
7
years of professional experience
Work History
Business Owner
Open Door Recovery
08.2020 - Current
- Manage timing, schedule, budget, customer relations, decision making, profitability, project management, manage open issues, 5 why analysis, accounts payable, accounts receivable, business planning, marketing, accounting, ensure therapies, ensure AA meetings.
- Crisis intervention and relapse prevention.
- Utilized cognitive behavior and person centered therapy strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Facilitated group and individual therapy in outpatient setting.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Developed patient care plans and documented progress toward goals.
Therapist
Prevail Recovery Center
12.2024 - 05.2025
- Completed clinical director duties and reported directly to the clinical director.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed, implemented, revised, and evaluated policies and procedures.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Documented patient information, treatment plans, and patient responses.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
Primary Therapist
Tennessee Wellness Center
05.2023 - 12.2024
- Facilitated weekly groups for patients and implemented evidence-based practices to achieve goals.
- Monitored and assessed patients for concerning behaviors to proactively adjust treatment strategies.
- Initiated referral processes to meet clients' unique needs with additional therapeutic and medical services.
- Counseled clients to discuss personal or interactive problems, define goals, and develop realistic action plans.
- Updated client files with session notes, observations, and diagnostic information.
- Offered both individual and group counseling approaches to help clients understand personal situations and set realistic goals.
- Included clients in treatment planning to obtain better cooperation and improve effectiveness of interventions.
- Leveraged diagnostics knowledge and direct data to identify clients' disorders.
- Used proven psychotherapy techniques to assist clients with exploring deep-seated personal issues.
Primary Therapist
Revida Recovery
08.2022 - 05.2023
- Facilitated weekly groups for patients and implemented evidence-based practices to achieve goals.
- Monitored and assessed patients for concerning behaviors to proactively adjust treatment strategies.
- Delivered treatment according to established treatment plans.
- Established and maintained effective working relationships with mentally or emotionally disabled persons.
Server/Trainer
D Last Resort
11.2019 - 08.2022
- Communicating with staff, excellent customer service, organization, time management, Collaborating, food service regulations, proper food handling procedures, memorization, fast-paced environment, greeting customers, accurately take orders, attentive to customers, Quality control, lead team members.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Observed participants and provided corrective measures for skill improvement.
- Educated bartenders, clerks, and servers on responsible service protocols.
Server
Chop House
02.2018 - 07.2018
- Communicating with staff, excellent, organization, time management, Collaborating, food service regulations, proper food handling procedures, memorization, fast-paced environment, greeting customers, accurately take orders, attentive to customers, Quality control, lead team members.
Instructor / Volunteer
Mandala House
02.2018 - 07.2018
- Research to create sober living, 32 direct reports, created fitness program, implemented fitness program, handling high-risk women, create safe space.
Education
MASTER'S OF SCIENCE - MENTAL HEALTH CLINIC
WALDEN UNIVERSITY
MASTER'S OF SCIENCE - HUMAN SERVICES
ETSU
BACHELOR'S OF SCIENCE - ENGLISH
UNIVERSITY OF PHOENIX
Skills
- Crisis Situations
- Family Education
- Communication
- Intervention Planning
- Individual Therapy
- Group Therapy
- Crisis intervention
- Relapse prevention
- Cognitive behavior therapy
- Person centered therapy
- Adherence to care plans
- Healthy behaviors
- Self-care
- Individual treatment goals
- Counseling
- Support for drug and alcohol abuse
- Coordinated referrals
- Addiction services
- Goal-oriented psychoeducational groups
- Activity therapy
- Facilitating therapy
- Professional relationships
- Communication with referring agencies
- Individual counseling
- Group counseling
- Patient care plans
- Documenting progress
- Excellent customer service
- Organization
- Time management
- Collaboration
- Food service regulations
- Proper food handling procedures
- Memorization
- Fast-paced environment
- Greeting customers
- Accurate order taking
- Attentiveness to customers
- Quality control
- Leadership
- Research
- Creating fitness programs
- Implementing fitness programs
- Handling high-risk women
- Creating safe spaces
Timeline
Therapist
Prevail Recovery Center
12.2024 - 05.2025
Primary Therapist
Tennessee Wellness Center
05.2023 - 12.2024
Primary Therapist
Revida Recovery
08.2022 - 05.2023
Business Owner
Open Door Recovery
08.2020 - Current
Server/Trainer
D Last Resort
11.2019 - 08.2022
Server
Chop House
02.2018 - 07.2018
Instructor / Volunteer
Mandala House
02.2018 - 07.2018
MASTER'S OF SCIENCE - HUMAN SERVICES
ETSU
BACHELOR'S OF SCIENCE - ENGLISH
UNIVERSITY OF PHOENIX
MASTER'S OF SCIENCE - MENTAL HEALTH CLINIC
WALDEN UNIVERSITY
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