Reid Osborne
Kingsport
Summary
Project Manager with a proven track record at SAS Retail Services-Walmart Remodel, enhancing operational efficiencies and stakeholder satisfaction. Expert in budgeting and forecasting, adept at conflict management. Successfully led teams to deliver projects within financial constraints, achieving significant improvements in performance metrics and customer relations.
Overview
10
10
years of professional experience
Work History
Project Manager
SAS Retail Services-Walmart Remodel
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Retail Operations Manager
SAS Retail Services-Walmart SWAT Team
06.2021 - 01.2023
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Determined layout of store merchandise for visual appeal to consumers.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
Retail Supervisor
SAS Retail Services-Walmart SRT Team
06.2016 - 06.2021
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Retail Sales Merchandiser
SAS Retail Services-Walmart DRT
10.2014 - 06.2016
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
No Degree - Business
East Tennessee State University
Johnson City, TNHigh School Diploma -
Abingdon High School
Abingdon, VA06.1988
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Customer Relations
- Budgeting and forecasting
- Conflict Management
Timeline
Project Manager
SAS Retail Services-Walmart Remodel
01.2023 - Current
Retail Operations Manager
SAS Retail Services-Walmart SWAT Team
06.2021 - 01.2023
Retail Supervisor
SAS Retail Services-Walmart SRT Team
06.2016 - 06.2021
Retail Sales Merchandiser
SAS Retail Services-Walmart DRT
10.2014 - 06.2016
No Degree - Business
East Tennessee State University
High School Diploma -
Abingdon High School
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