Remon Gabrah
La Vergne
Summary
Dynamic professional with extensive experience in quality control and inventory management at Saks Fifth Avenue. Proven track record in returns handling and refund administration, enhancing operational efficiency. Skilled in team training and client relations, adept at resolving disputes and ensuring compliance with company policies. Committed to delivering exceptional service and maintaining high standards.
Overview
10
10
years of professional experience
Work History
Returns Processor
Saks Fifth Avenue
La Vergne
01.2022 - 06.2025
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Inspected returned items to identify damage or defects, documenting information in database.
- Received, logged, and tracked all returned items according to established procedures.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
Assistant Store Manager
MAPCO Mart
Nashville
03.2017 - 01.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service protocols and store policies.
- Oversaw inventory management and restocking procedures for optimal product availability.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Package Handler
Geodis Warehouse
Mount Juliet
02.2015 - 08.2015
- Sorted packages by destination for efficient delivery processes.
- Maintained cleanliness and organization of work area throughout shifts.
- Followed safety protocols to ensure a secure working environment.
- Inspected packages for damage before processing for shipment.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Skills
- Quality control
- Damage evaluation
- Returns handling
- Refund administration
- Inventory management
- Client relations
- Team training
- Operational efficiency
- Detail orientation
- Dispute resolution
Languages
Arabic
Native/ Bilingual
English
Limited
Accomplishments
- Medals for hard work and employ of the month.
Timeline
Returns Processor
Saks Fifth Avenue
01.2022 - 06.2025
Assistant Store Manager
MAPCO Mart
03.2017 - 01.2022
Package Handler
Geodis Warehouse
02.2015 - 08.2015
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