Summary
Overview
Work History
Education
Skills
Timeline
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Remona Hess

Clarksville

Summary

Professional with extensive experience in customer service and support, specializing in conflict resolution and effective communication. Proven track record of enhancing customer satisfaction and loyalty through strategic problem-solving. Strong team player, adaptable to dynamic environments, consistently delivering results with a focus on efficiency and empathy. Recognized for reliability and a proactive approach to achieving organizational objectives.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Windsor Fashions
Clarksville
04.2025 - Current
  • Implemented visual merchandising strategies to enhance product displays and promotions.
  • Managed customer service initiatives to improve shopper satisfaction and loyalty.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Quality Manager/Die Checker

Rusken Packaging
07.2023 - 02.2025
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.

Alterations Manager

David's Bridal
03.2022 - 10.2022
  • Collaborated with sales associates to ensure seamless communication between clients and alterations department.
  • Enhanced customer satisfaction by providing top-notch alterations services and timely completion of projects.
  • Oversaw budget management for the alterations division, ensuring cost-effective use of resources without sacrificing quality standards.
  • Managed a team of skilled tailors, ensuring smooth operations and consistent quality in workmanship.

Home Goods Associate

Walmart
Bowling Green
08.2021 - 03.2022
  • Assisted customers with product inquiries and locating merchandise in-store.
  • Collaborated with team members to maintain stock levels and display standards.
  • Maintained cleanliness and organization of sales floor and storage areas.
  • Built relationships with customers by providing friendly customer service.

Cake Decorator

Walmart
Bowling Green
02.2021 - 07.2021
  • Designed and decorated custom cakes for special occasions and events.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Prepared icing, fondant, and other decorations in accordance with company standards.
  • Assisted customers in selecting cake designs and flavors for their needs.
  • Ensured compliance with health regulations during food preparation processes.

Education

Bachelor of Science - Design, Merchandising, And Textiles

Western Kentucky University
Bowling Green, KY

Skills

  • Internal auditing
  • Quality management systems
  • Compliance monitoring
  • Corrective actions
  • Deadline management
  • Client consultations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Active listening
  • Call center experience

Timeline

Assistant Store Manager

Windsor Fashions
04.2025 - Current

Quality Manager/Die Checker

Rusken Packaging
07.2023 - 02.2025

Alterations Manager

David's Bridal
03.2022 - 10.2022

Home Goods Associate

Walmart
08.2021 - 03.2022

Cake Decorator

Walmart
02.2021 - 07.2021

Bachelor of Science - Design, Merchandising, And Textiles

Western Kentucky University

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Remona Hess