Renae Johnson
Johnson City
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Receptionist
Tri-Cities Chrysler Dodge Jeep Ram
Kingsport, TN
03.2026 - Current
- Provided professional front desk support, enhancing customer experience and assisting staff effectively.
- Answered and routed multi-line phone calls, ensuring efficient communication for staff and customers.
- Filed and maintained dealership records to support operational efficiency and accessibility.
Call Center Agent
Advanced Call Center Technologies
Johnson City, TN
10.2023 - 03.2026
- Resolved customer concerns with accuracy and professionalism, enhancing customer satisfaction.
- Reviewed and verified customer information, upholding confidentiality and trust.
- Processed Bank of America fraud disputes and account claims, ensuring prompt resolution for affected customers.
Consumer Loan Specialist
The Tennessee Credit Union
Nashville, TN
07.2023 - 09.2023
- Processed title requests for consumer loans and payoffs.
- Filed vehicle liens and maintained accurate loan documentation to ensure compliance.
- Assisted with vehicle registration and tags, streamlining loan maintenance processes.
Receptionist / Cashier
Wallace Imports of Johnson City
Johnson City, TN
08.2022 - 07.2023
- Assisted customers with sales and service transactions.
- Managed incoming calls and scheduled service appointments to enhance customer experience.
- Ensured clean and welcoming customer environment to promote positive client interactions.
- Contacted customers regarding special-order parts to facilitate timely order fulfillment.
- Maintained filing systems and office organization.
Assistant Manager
GPM Investments, LLC
Bristol, TN
06.2021 - 09.2021
- Oversaw cash handling and deposits to ensure accurate financial management.
- Assisted in daily store operations and customer service to enhance customer satisfaction.
- Coordinated inventory tracking in stockroom and vendor deliveries to maintain stock levels.
SSC Coordinator
AutoNation Chrysler Dodge Jeep Ram Fiat (Randstad)
Johnson City, TN
11.2020 - 02.2021
- Facilitated title documentation and deal processing to ensure timely transactions.
- Streamlined organization and scanning of sales paperwork for efficient record-keeping.
- Contacted customers to provide assistance with inquiries and resolve issues. regarding registration and tags.
Receptionist / Assistant Title Clerk
Tri-Cities Chrysler Dodge Jeep Ram
Kingsport, TN
07.2018 - 03.2020
- Coordinated front desk operations and multi-line phone system to ensure smooth customer interactions.
- Processed vehicle title transfers and DMV registrations.
- Provided support to customers and sales staff, enhancing overall service quality.
- Organized dealership records and filing systems for efficient retrieval and management.
Education
High School Diploma -
Dobyns-Bennett High School
Kingsport, TNSkills
- Front desk operations
- Customer service
- Phone etiquette
- Data entry
- File management
- Time management
- Organization skills
Certification
- Valid Driver's License
- Authorized to work in the United States for any employer.
Languages
American Sign Language (Fluent)
English
Timeline
Receptionist
Tri-Cities Chrysler Dodge Jeep Ram
03.2026 - Current
Call Center Agent
Advanced Call Center Technologies
10.2023 - 03.2026
Consumer Loan Specialist
The Tennessee Credit Union
07.2023 - 09.2023
Receptionist / Cashier
Wallace Imports of Johnson City
08.2022 - 07.2023
Assistant Manager
GPM Investments, LLC
06.2021 - 09.2021
SSC Coordinator
AutoNation Chrysler Dodge Jeep Ram Fiat (Randstad)
11.2020 - 02.2021
Receptionist / Assistant Title Clerk
Tri-Cities Chrysler Dodge Jeep Ram
07.2018 - 03.2020
High School Diploma -
Dobyns-Bennett High School