Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
38
38
years of professional experience
Work History
Guest Advocate
Home Depot
03.2024 - Current
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Retail Associate, Bar Server
Hillside Winery & Bistro
03.2015 - Current
Closing Processor
Smoky Mountain Title
02.2017 - 01.2019
Disbursed funds and documents according to instructions from mortgage company, payoff lender, title and other appropriate parties.
Prepared general and specialized closing documents and organized real estate and lender loan documents in preferred order.
Hostess and Cashier
Old Mill Restaurant
03.2014 - 03.2016
Quality Control Technician
Jackson Mountain Homes
04.2012 - 11.2013
Performed inspections for vacation cabin rentals, identifying housekeeping and maintenance issues
Perform light maintenance, respond to guest and owner requests.
Licensed Title Insurance Underwriter
First Priorty Services, Inc.
04.2006 - 11.2011
Underwrite and produce title insurance commitments, policies and endorsements
Provided backup support for closing department
Prepare deeds, subordination agreements, waivers and other documentation.
Licensed Title Insurance Underwriter
Mid Atlantic Title Services, Inc.
10.2003 - 04.2006
Underwrite and produce title insurance commitments, policies and endorsements
Provided backup support for accounting department.
Licensed Title Insurance Underwriter
Investors Title Insurance Company
01.1998 - 10.2003
Underwrite and issue title insurance commitments, policies and endorsements.
Supervisor of Residential Underwriting, Licensed Title Insurance Underwriter
Chicago Title Insurance Company
01.1991 - 01.1998
Managed residential underwriting department, prepared title insurance commitments, policies and endorsements.
Licensed Title Insurance Underwriter
Investors Title Insurance Company
01.1987 - 01.1991
Prepared title insurance commitments, policies and endorsements.
Education
Neuromuscular and Massage Therapy -
Southeastern Institute
Charlotte, NC
South Mecklenburg High School
Charlotte, NC
Timeline
Guest Advocate
Home Depot
03.2024 - Current
Closing Processor
Smoky Mountain Title
02.2017 - 01.2019
Retail Associate, Bar Server
Hillside Winery & Bistro
03.2015 - Current
Hostess and Cashier
Old Mill Restaurant
03.2014 - 03.2016
Quality Control Technician
Jackson Mountain Homes
04.2012 - 11.2013
Licensed Title Insurance Underwriter
First Priorty Services, Inc.
04.2006 - 11.2011
Licensed Title Insurance Underwriter
Mid Atlantic Title Services, Inc.
10.2003 - 04.2006
Licensed Title Insurance Underwriter
Investors Title Insurance Company
01.1998 - 10.2003
Supervisor of Residential Underwriting, Licensed Title Insurance Underwriter
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC