Renee Ingram
Elizabethton
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and order fulfillment. Proven ability to train new staff and enhance team performance. Skilled in equipment operation and problem-solving, consistently ensuring product availability and safety compliance. Committed to delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Overnight Stocker/Order Picker
Walmart
Elizabethton
11.2020 - Current
- Stocked shelves with merchandise to ensure proper product availability.
- Operated pallet jacks to move goods across the sales floor.
- Maintained cleanliness of aisles and stock areas for safety compliance.
- Assisted customers in locating products throughout the store.
- Followed company protocols for product handling and safety standards.
- Trained new staff on stocking procedures and equipment usage.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Collected boxes and debris from sales floor to maintain cleanliness.
- Checked shelves in department to determine replenishment needs.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Maintained clean work area by sweeping, dusting, and disposing of trash to ensure safety and compliance.
- Assessed floor displays to restock merchandise.
- Restocked shelves according to plan-o-grams set up by management team.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Used proper case cutting techniques to cut and sort stock loads.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Maintained an orderly appearance at all times throughout the store.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Conducted price changes following established procedures.
- Updated pricing and sales signs to promote merchandise.
- Processed returns according to established guidelines.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated hand-held scanners to locate and retrieve merchandise efficiently.
- Collaborated with team members to fulfill orders efficiently, ensuring timely restocking and customer satisfaction.
Machine Operator
Snap-on
Elizabethton
01.2019 - 03.2020
- Monitored machine performance and conducted routine maintenance checks regularly.
- Operated machinery to produce high-quality tools and equipment efficiently.
- Ensured compliance with safety standards and protocols during operations.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Load raw materials into machines according to specified measurements.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Prepared machine for production processes by equipping with required tools and parts.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Followed safety protocols to maintain a safe work environment consistently.
- Collaborated with team members to streamline production processes effectively.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Loaded and unloaded materials for production lines as needed.
- Maintained cleanliness of workstations to support a productive workspace.
- Maintained a clean and safe work area in accordance with OSHA standards.
- Loaded parts onto conveyor belts for further processing.
- Adhered strictly to established safety protocols when operating equipment.
HHA
Silver Angels
Elizabethton
03.2018 - 12.2018
- Supports consumers by providing intermitten or long term care. Duties include but not limited to housekeeping, bathing, and laundry services as well as other household chores such as preparing and serving meals.
- Ambulate and transfer consumer from bed or wheelchair to walker.
- Catheter care.
- Transport and accompany consumers to and from doctor appointments, shopping and community activities.
- Monitor consumers overall mental and physical conditions with exercise as well as input and outputs.
Floor Supervisor
Allied Dispatch Solutions
01.2016 - 03.2018
- Training, overseeing and preparing call center representatives to respond to customer needs, questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call center objectives, as well as performance standards required by sponsors in accordance to policies and procedures.
- Defuse volatile customer situations and ensure customer needs met while in distress due to roadside emergencies.
Direct Support Technician
Frontier Health
12.2009 - 10.2015
- Supervise residents of the group home in all daily aspects of the residential program.
- Provide personal care and assistance to residents, to include, but not limited to, bathing, dressing, and grooming.
- Coordinate daily schedules and duties/activities of the residents.
- Maintain complete, accurate program records.
- Prepare meals for the individuals, grocery shop, and clean up after meal preparation.
- Transport and accompany individuals to and from medical appointments, recreational activities, shopping trips and other scheduled activities as assigned by supervisor.
- Ensure the home and any program-owned equipment remains clean, sanitary, and in good working condition.
- Perform duties essential to the welfare of the program (i.e., grocery shopping, laundry, cleaning, other household duties).
Reservation Specialist
Wyndham Vacation Resorts
07.2008 - 11.2009
- Sales, booking and confirming customer reservation, securing customer information.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ10-2013
Associate of Arts - IT/Networking
University of Phoenix
Tempe, AZ09-2011
Associate of Arts -
University of Phoenix
Phoenix, AZ01-2011
Skills
- Management
- Mental challenges
- Consumer/customer service
- Verbal communication
- Written communication
- Customer care
- Microsoft Office
- Sales
- Customer Service
- Multi-tasking
- Self-motivation
- Decision making
- Coaching
- Training
- Problem solving
- Van driving
- F Endorsement
- New hire training
- CPR
- First Aid
- Equipment operation
- Shelf stocking
- Product handling
- Order fulfillment
- Hand truck operation
- Cardboard compacting
References
- Tavia Sillmon, Manager/Co-worker, Frontier Health, Tsillmon@frontierhealth.org, 256-521-4374
- Susan Murray Alcantar, Co-worker, Elizabethton City Schools, 478-283-0755
- Beth Cooper, Manager/Co-worker, Allied Dispatch Solutions, ecooper@allieddispatchsolutions.com, 423-220-6854
- Jane Crawford, Manager, Frontier Health, 423-360-0621
Industrial Exposure
WRAP Facilitator
Timeline
Overnight Stocker/Order Picker
Walmart
11.2020 - Current
Machine Operator
Snap-on
01.2019 - 03.2020
HHA
Silver Angels
03.2018 - 12.2018
Floor Supervisor
Allied Dispatch Solutions
01.2016 - 03.2018
Direct Support Technician
Frontier Health
12.2009 - 10.2015
Reservation Specialist
Wyndham Vacation Resorts
07.2008 - 11.2009
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - IT/Networking
University of Phoenix
Associate of Arts -
University of Phoenix