Renita Hall
Nashville,TN
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Sonesta Simply Suites
04.2024 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Operated machines correctly by following machine instructions and safety regulations.
- Delivered superior customer service by responding to inquiries and complaints.
Medical Assistant/Receptionist
American Family Care
08.2024 - 10.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Manager
Bargain Hunt
10.2023 - 01.2024
- Oversee cashiers and floor employees
- Open/close store, stock items, returns, exchanges, clear out warehouse for new shipments weekly, input data into Excel for daily sales total also differentiate between this year’s sales and last year sales
- Clean bathrooms, office, and overall cleanliness of store
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Picker/Packer
NationsBenefits
12.2021 - 08.2022
- Pull and pack products based on daily orders
- Keep products organized
- Pack products to be shipped out
- Stack pallet and use pallet jack to take to shipping
Assistant Manager
Family Dollar
11.2021 - 12.2021
- Assisting manager in organizing, planning and implementing strategies
- Coordinating retail store operations
- Making sure store schedules and objectives are met by employees
- Inventory
- Hiring and training associates
- Merchandising
Housekeeping Supervisor
J.W Marriott
02.2020 - 11.2021
- Training housekeepers on cleaning and maintenance tasks
- Overseeing staff performance on a daily basis
- Checking rooms and common areas, including stairways and lounge areas, for cleanliness
Call Center Representative
Alorica Calling Center
07.2017 - 01.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Documented customer inquiries and feedback, including service delivery suggestions, in company database
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
Executive Housekeeping Supervisor
Hampton by Hilton
08.2016 - 11.2018
- Training housekeepers on cleaning and maintenance tasks
- Overseeing staff performance on a daily basis
- Checking rooms and common areas, including stairways and lounge areas, for cleanliness
Nursing Assistant
Tallassee Community Hospital
09.2014 - 12.2016
- Assisted patients with bed baths, dressing, range of motion, and beauty care
- Transported patients to and from designated areas
- Gave breathing treatments, daily charting every two hours
- Passed out ice, housekeeping, etc
- Clerical duties include Data entry clerk experience
- Entered info accurately for effective record keeping, organizing files and collecting data to be entered into computer
- Answered the phone
- Maintain electronic records and logs, filed paperwork in alphabetical order & operated office equipment
Housekeeping
Ramada Inn
07.2011 - 09.2014
- Dusting and polishing furniture and fixtures
- Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
- Maintaining a clean and sanitary kitchen area
- Making beds and changing linens
- Washing windows
Education
COLLEGE - Medical Assisting
Fortis College-Baton Rouge
Nashville, TN12.2024
High School Diploma -
SPINDALE CENTRAL HIGH SCHOOL
Rutherfordton, NC06.2010
Skills
- HIPAA compliance
- EMR / EHR
- Problem-solving abilities
- Immunization administration
- Vital sign monitoring
- Phlebotomy techniques
- Specimens collection and processing
- Medical terminology
- Adaptable and flexible
- EKG monitoring
- Infection control procedures
Assessments
- Work style: Reliability — Proficient
- July2022
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Customer service — Proficient
- December2020
- Identifying and resolving common customer issues
- Work motivation — Proficient
- January2021
- Level of motivation and discipline applied toward work
- Warehouse safety — Proficient
- Using safe practices in a warehouse setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Nursing pathway course
- Allied Health Sciences I&II
- Medical Assisting
- Dentist
- CNA
- Pharmacy
Certification
- CPR
- Driver's license
- BLS Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Deans List
I have maintained a 3.9 GPA throughout school and made Deans List
Timeline
Medical Assistant/Receptionist
American Family Care
08.2024 - 10.2024
Laundry Attendant
Sonesta Simply Suites
04.2024 - Current
Manager
Bargain Hunt
10.2023 - 01.2024
Picker/Packer
NationsBenefits
12.2021 - 08.2022
Assistant Manager
Family Dollar
11.2021 - 12.2021
Housekeeping Supervisor
J.W Marriott
02.2020 - 11.2021
Call Center Representative
Alorica Calling Center
07.2017 - 01.2020
Executive Housekeeping Supervisor
Hampton by Hilton
08.2016 - 11.2018
Nursing Assistant
Tallassee Community Hospital
09.2014 - 12.2016
Housekeeping
Ramada Inn
07.2011 - 09.2014
COLLEGE - Medical Assisting
Fortis College-Baton Rouge
High School Diploma -
SPINDALE CENTRAL HIGH SCHOOL
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