Renuka S
Chennai
Summary
Knowledgeable daycare leader with in-depth understanding of program management, budget administration, and emergency planning. Hardworking and decisive with good organizational, problem-solving and conflict management skills. Licensed Center Head.
Overview
19
19
years of professional experience
Work History
Center Head
Little Ville Playschool
01.2021 - Current
- Achieved forecasting accuracy to allow for better planning and reporting.
- Safeguarded funds, equipment and facilities.
- Rewarded, coached, counseled and disciplined employees.
- Conducted regular staff meetings to obtain feedback on important issues.
- Kept facility in compliance with all applicable standards and laws.
- Recruited and developed solid team of professionals to care for up to 60 children each day
Customer Care officer
Convergys India Service Private Limited
12.2010 - 01.2012
- Sample and evaluate end-user information for accuracy and conformance to Data Quality Standards
- The Program was funds as part of an initiative by NetApp to enhance our Ease of doing Business foe our customer and partner
- Track program (i.e
- Series of projects) focused on install Base and service Entitlement Data Quality
- Resolved concerns with products or services to help with retention and drive sales.
- The main system is Net App's implementation of Sap which is used for delivering customers service for our customer service
- Facilitate and participate in calibration sessions with Quality Leadership staff, Converges personnel and clients
- Facilitate program specific internal calibration sessions.
- Coordinated timely responses to online customer communication and researched complex issues.
- Analyzed customer feedback to identify areas for improvement.
Process Advisor
Barclays Shared Services
10.2009 - 03.2010
- Expertise Knowledge in all process in closed accounts
- Involved in Bank Transaction processing's
- Accessing Customer database and performing necessary actions based on requirements of customer
- Responsible for processing various customers instructions such as Customer Update, Address Change request, closed accounts With in Stipulated TAT & SLA both in terms of productivity & quality
- Prioritized initiatives to increase success rates of strategic projects.
- Have outperformed SLA stipulation in relation to productivity and Quality
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
Test Engineer
VINTAGE SOLUTIONS
01.2005 - 06.2007
- Reviewing the Functional Requirements
- Preparation of test cases and execution of test cases
- Performed Manual Testing
- Functional Testing
- Detecting Bugs and preparation of Reports.
Education
Skills
- Data Reports
- MS-DOS, WIN'95/98/2000/NT
- C, C
- MS-Access, and MS-SQL Server
- Win runner, QTP, load runner, test director, Silk Test
- Presentations
- Paperwork Processing
- Color Correction
- Call Management
- Application verification
- Staff Development
- Emergency Response
- Emergency First Aid
Accomplishments
- Multiple quality Recognition awards.
- Multiple star of the month awards
- Multiple Quarterly awards
Languages
English, Telugu, Tamil & Hindi
Personal Information
- Husband's Name: Mohan Ram N
- Date of Birth: 08/22/1980
- Nationality: Indian
- Marital Status: Married
Project Profiles
- Online Media Services, Print & Online Media Technologies, Software Test Engineer, Win.2000, SQL Server, I.E 5.0,Adobe Photoshop, Macro Media Flash, Manual Testing, QTP, VSS, PR Tracker
- Battery Disposal System, ARB Limited, Software Test Engineer, Win 2000, Oracle 8.2, ASP, Manual Testing, VSS, PR Tracker
- Insurance Policy Service, Farmers Insurance Corporation, Software Test Engineer, Win 2000, VB and SQL Server, Manual Testing, VSS, PR Tracker
- Company Management Services, Ananya Services, Trainee, Java, J2EE, HTML, SQL Server, Manual Testing, PR Tracker
Timeline
Center Head
Little Ville Playschool
01.2021 - Current
Customer Care officer
Convergys India Service Private Limited
12.2010 - 01.2012
Process Advisor
Barclays Shared Services
10.2009 - 03.2010
Test Engineer
VINTAGE SOLUTIONS
01.2005 - 06.2007
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