Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Reny Bakkianathan

Senior Consultant
Chennai

Summary

Experienced professional in AIOps, observability seeking a challenging role. Skilled in developing resilient, high-performing systems and minimizing operational overhead. Proficient in intelligent monitoring solutions, real-time dashboards, and proactive alerting. Structured Lead Consultant with excellent troubleshooting, issue resolution and [Type] skills. Dependable and driven with record seeing complex projects through to completion.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Senior Consultant

Coforge
04.2024 - Current
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Identified key areas in need of improvement and implemented plans to rectify issues.
  • Created heatmap for the capturing the assessed data of the application and its monitoring setup
  • Create multiple dashboards to capture their performance, infrastructure health , user journey and their performance.


Senior Analyst

Walmart Global Technology Services India Private Limited
11.2020 - 04.2024
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Investigated system issues and implemented resolutions to reduce downtime as we are the first contact to reach for issues.
  • Identified and resolved problems for the user queries in splunk through root cause analysis and research.
  • Performed creating indexes, dashboards, alerts and reports for users which help them on daily basis.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Created dashboards to monitor and track key performance indicators.
  • Developed customized reports, summarizing and presenting data in visually appealing format.

Associate Consultant

Wipro Technologies
  • Automated way of resolving the recurring problems with zero touch operations.
  • Applications are monitored, the anomalies are auto-detected with the help of alerts configured in the dynatrace.
  • Event correlation of events captured from dynatrace will be done on splunk.
  • Event correlated events are sent to Servicenow as single incident and will be auto-remediated by remediation engine bots.
  • Customer: Cigna

Associate Consultant

Wipro Technologies
  • The Dynatrace setup that exists is not serving the right purpose in monitoring the application effectively.
  • False alert flooding - Proactive alerts missing: which could cause a potential performance impact and system outage.
  • Efficiently use Dynatrace in monitoring the application and preventing outages.
  • Providing Root Cause Analysis for the infrastructure level critical alerts like Memory/CPU/Garbage Collection, application slowness, failures & long running calls.
  • Improve the consistency of application monitoring by categorizing the alerts that has already been setup into critical and non critical for their production environment.
  • Tune up the inappropriate thresholds for the critical alerts that has been setup in Dynatrace.
  • Creation of Custom Measures, Business Transaction for value add to application monitoring.
  • Dashboards to check on the overall health of application and schedule them as reports.
  • Daily Monitoring of the applications to proactively alert in case of any critical issues or slowness.
  • Provide best practice and recommendations for proactive alerting & incident management and make sure they are implemented.
  • Custom alerts for checking slowness of application has been created.
  • Thresholds for slowness has been finalized after analysing historic production baseline data of the application.
  • Customer: Whirlpool

Tech Lead Performance & Availability Engineering

Bank of New York Mellon
  • This effort is to deploy an enterprise wide DynaTrace stack of agents, collectors and servers to scale for all of the 4000 applications in BNYMellon technology.
  • In order to instrument all application a phased approach of mass rollout by line of business has been done to instrument all the JVMs across organization.
  • Installed and deployed DynaTrace platform across QA and Dev as a working model to run load tests.
  • After several monitoring on performance for the lower environments implemented the same in prod.
  • Was responsible to derive the capacity model based on the scalability of collector and server setup.
  • Handled various clients’ calls to gather requirements for on – boarding applications and integrate them across Line of Business.
  • Configuring and instrumenting various applications on different Platforms (UNIX, WINDOWS, and Cloud).
  • In addition, on any technology like .Net, Java, Web Sphere, Web logic, Webserver, ColdFusion has been done.
  • Installing Agents on application servers and instrumenting the processes, services for monitoring.
  • Instrument the agents to connect with dynatrace server, create dashboards, setting up alerts for critical performance measures and even customized alerts is done.
  • Creation of Measure, Business Transaction and Custom Instrumentation.
  • Walk through the application teams on the usage of DynaTrace Client, dashboard, performance measures captured for the applications.
  • Handle all End-to-End process i.e from the requirements gathering until the walkthrough of applications and provide postproduction monitoring of applications.
  • For any issues help with Support tickets by reproducing bugs and enhancements to scripts.

Tech Lead Performance & Availability Engineering

Bank of New York Mellon
  • AppMon User Experience Management (UEM) captures transactions triggered within browsers (desktop or mobile) or mobile apps from end to end: browser or app, over web server and application server, into the database.
  • Create applications with the help of URI that can be identified from purepath dashboard.
  • Enable UEM on the dynatrace-instrumented agents.
  • Capture all browser level, client level metrics and create dashboards for the same.
  • Walkthrough the application teams with the captured performance metrics which helps resolving the browser and client level errors/issues.

Tech Lead Performance & Availability Engineering

Bank of New York Mellon
  • The objective of the APM Analysis project is to review applications using various proprietary monitoring tools to figure out anomalies, report, trend the data and based on the analytical information provide applications a scenario based strategies to handle upcoming issues.
  • Responsible to develop API modules to extract data from BNYMellon Xtreme platform(private cloud) on the usage pattern of infrastructure.
  • Was involved in getting the monitoring extracts from BNY Mellon Digital pulse system fed by Enterprise distributed tracing.
  • Developed an analytics system which provides the deviation of application behavior from its normal behavior.
  • Integrated the Analytics tool to BNY Mellon Enterprise connect portal for users to view the data provided by analytics engine.
  • Customized reports on BNY Mellon enterprise reporting system on top the analytics data to perform trending analysis.
  • Responsible to retrieve business transaction information from enterprise distributed tracing to match application behavior with performance details.
  • Analyze on memory, garbage collection, and thread level performance metrics with respect to applications and provide performance tuning measures if any.
  • Supported many Pri1 issues in business applications and was able to find the root cause and provide appropriate solutions to resolve.
  • Awards and Recognition:
  • Inspiring performance Badge for performing the extraordinary commitment on Self heal Design for Cigna.
  • Recipient of Three Extra Mile awards for ranking as the best employee for the projects that were handled.
  • Honored with the Best of Class award for 2014, consistently exceeded established internal goals, expectations, and objectives.
  • Received “Wow Award” for Mass Rollout of Dynatrace agents and HP Diagnostics config change in the prod env.

Education

Bachelor of Computer Science and Engineering (B.E CSE) -

Sona College of Technology
Coimbatore, Tamil Nadu
01.2007 - 01.2011

Skills

  • UNIX/AIX

  • Linux

  • Oracle

  • GIT

  • JIRA

  • Shell

  • Confluence

  • Dynatrace Appmon & Oneagent

  • Appdynamics

  • Splunk

Awards

  • Inspiring performance Badge for performing the extraordinary commitment on Self heal Design for Cigna
  • Recipient of Three Extra Mile awards for ranking as the best employee for the projects that were handled
  • Honored with the Best of Class award for 2014, consistently exceeded established internal goals, expectations, and objectives.
  • Received 'Wow Award' for Mass Rollout of Dynatrace agents and HP Diagnostics config change in the prod env

Accomplishments

  • Received Bravo award for creating dashboard for Move Money Application which helped customer in their issue identification and analysis.
  • Inspiring performance Badge for performing the extraordinary commitment on Self heal Design for Cigna
  • Recipient of Three Extra Mile awards for ranking as the best employee for the projects that were handled
  • Honored with the Best of Class award for 2014, consistently exceeded established internal goals, expectations, and objectives.
  • Received “Wow Award” for Mass Rollout of Dynatrace agents and HP Diagnostics configuration change in the prod environment

Timeline

Senior Consultant

Coforge
04.2024 - Current

Senior Analyst

Walmart Global Technology Services India Private Limited
11.2020 - 04.2024

Bachelor of Computer Science and Engineering (B.E CSE) -

Sona College of Technology
01.2007 - 01.2011

Associate Consultant

Wipro Technologies

Associate Consultant

Wipro Technologies

Tech Lead Performance & Availability Engineering

Bank of New York Mellon

Tech Lead Performance & Availability Engineering

Bank of New York Mellon

Tech Lead Performance & Availability Engineering

Bank of New York Mellon

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Reny BakkianathanSenior Consultant