Reshma Ramachandran
Assistant Manager
Chennai
Summary
Strategic and detail-oriented professional with extensive experience in Investment Banking Operations, Product Governance, and Risk Management. Adept at conducting operational due diligence, coordinating with global stakeholders, and ensuring compliance with regulatory frameworks. Proven ability to streamline processes, mitigate risks, and deliver operational excellence within fast-paced financial environments. Recognized for building strong stakeholder relationships and driving quality outcomes under pressure.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Assistant Manager – Operations, Product Governance & Delivery (Investment Banking)
Barclays Global Service Centre
01.2023 - Current
- Lead end-to-end operational due diligence for new and amended products, ensuring compliance and risk mitigation.
- Collaborate with SMEs and senior stakeholders to secure approvals and manage governance workflows.
- Drive Salesforce documentation, NAPA page management, and MI dashboard publication.
- Conduct training and represent operations in cross-functional forums.
- Led cross-functional teams to enhance operational workflows, resulting in improved efficiency and streamlined product governance processes.
- Developed and implemented strategies for risk management and compliance, ensuring adherence to regulatory standards across all operations.
- Managed delivery timelines and coordinated resources effectively, enhancing the quality and speed of investment banking projects.
- Conducted thorough analysis of operational processes, identifying areas for improvement that led to increased productivity and reduced operational risks.
Senior Analyst – Structured Notes Payment Team, Investment Banking Middle Office
Barclays Global Service Centre
01.2021 - 01.2023
- Managed asset servicing, trade validation, and settlements across EU and US markets.
- Processed SWIFT payments (MT103, MT202) ensuring accuracy and regulatory adherence.
- Identified key risk areas, escalated issues, and optimized operational efficiency.
- Collaborated with cross-functional teams to resolve payment discrepancies, resulting in improved accuracy and timely processing of transactions.
- Developed and implemented streamlined workflows for the structured notes payment team, which significantly reduced processing time and errors.
Process Advisor – Merchant Services, Chargebacks & Disputes
Barclays Global Service Centre
01.2016 - 01.2021
- Investigated chargeback cases in compliance with Visa & MasterCard standards.
- Performed KYC and AML checks for merchant onboarding and fraud prevention.
- Received multiple recognitions for maintaining service quality and client satisfaction.
Process Analyst – Trade Operations & Compliance
Scope International (Subsidiary of Standard Chartered Bank)
01.2014 - 01.2016
- Conducted sanctions screening, AML reviews, and SWIFT message preparation (MT202/MT103).
- Supported compliance reporting and risk identification processes.
- Awarded for delivering 100% accuracy in operational and regulatory tasks.
Education
MBA - Finance & Marketing
Rajalakshmi Engineering College
Chennai, India01.2014
B.Com - Accounting & Finance
Women’s Christian College
Chennai, India01.2011
Skills
- Investment Banking Operations
- Risk & Control Management
- Product Governance & Due Diligence
- Trade Operations & Settlements
- Regulatory Compliance (UCP 600, ICC)
- Stakeholder Engagement
- KYC / AML / CDD Expertise
- SWIFT Payments (MT103, MT202, MT540/542)
- Process Optimization
- Fraud & Dispute Management
- Quality Monitoring & Reporting
- Client Service Excellence
Certification
IS0 27001 -Lead Auditor
Accomplishments
• Developed and proposed the VLPP pillar initiative programs,providing strategic ideas that aligned with organizational goals.
• Recognized for maintaining exceptional process quality and mitigating operational risk.
• SPOC for CSR in chennai,successfully driving collaboration and operational excellence across teams.
• Received multiple awards for performance and excellence in investment banking operations.
• District-level Badminton Champion.
Timeline
IS0 27001 -Lead Auditor
10-2024
Business analytics and digital Marketing
04-2023
Assistant Manager – Operations, Product Governance & Delivery (Investment Banking)
Barclays Global Service Centre
01.2023 - Current
Senior Analyst – Structured Notes Payment Team, Investment Banking Middle Office
Barclays Global Service Centre
01.2021 - 01.2023
Process Advisor – Merchant Services, Chargebacks & Disputes
Barclays Global Service Centre
01.2016 - 01.2021
Process Analyst – Trade Operations & Compliance
Scope International (Subsidiary of Standard Chartered Bank)
01.2014 - 01.2016
MBA - Finance & Marketing
Rajalakshmi Engineering College
B.Com - Accounting & Finance
Women’s Christian College