RESHMA RAVIKUMAR
Data Quality Manager
Chennai
Summary
Experienced Data Quality Analyst driven to optimize processes with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Decisive leader with an analytical and flexible approach to solving problems.
Overview
1
1
year of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
Manager
Standard Chartered Global Business Services
06.2023 - Current
- Enhanced data accuracy through development of comprehensive data dictionaries and metadata repositories.
- Established clear communication channels between departments for efficient sharing of accurate, up-to-date information across organization.
- Conducted regular audits of datasets to identify discrepancies, working closely with stakeholders to resolve identified issues promptly.
- Led cross-functional teams to address critical data issues, resulting in improved business decision making.
- Improved data quality by implementing robust validation processes and data standardization techniques.
- Determined root cause of data quality errors and recommended long-term solutions.
Senior Associate
Intertrust Group
6 2021 - 06.2023
- Part of CoE (Centre of Excellence) team handling Data Quality Projects and remediation activities across global data reference systems.
- Oversaw project planning, FTE management, and project reporting for remediation processes.
- Produced quality standards, checklists, report templates, and processes.
- Determined root cause of data quality errors and recommended long-term solutions.
- Worked on SAP HANA Billing projects for invoice release process for multiple clients.
- Worked on projects related to tax-related filings, Economic Substance filings, FATCA, and CRS Reporting.
- Worked with Compliance on sanctions screening using Pythagoras tool.
- Worked on Data Guardian ticketing software and tested ticket creation and maintenance in coordination with IT and Business stakeholders.
- Handled Cayman regulatory processes and remediation of data projects related to standard regulatory policies.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
ANALYST
SOCIETE GENERALE GLOBAL SOLUTIONS CENTRE
6 2018 - 6 2021
- Part of Reference data management team handling closure of clients in referential system by ensuring proper data quality, business/operational impact, and client relationship management as part of process management.
- Performed massive cleanup projects for cost-saving requirements related to KYC reviews.
- Managing stakeholder and client relationship expectations, adhering to financial regulations.
- Produced monthly productivity reports (KPI/KOI) using advanced Excel spreadsheet functions.
- Performed data quality checks as part of referential data management.
- Documented business workflows for stakeholder review as SOP coordinator to meet audit requirements.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Performed UAT testing for applications and coordinated for stories in application improvement in scope of automation.
- Capable of performing Embargoes & Sanctions screening, negative news check, and coordinating with Compliance and stakeholders on client and reputational risk (OFAC, EU Sanctions, etc).
- Experience with the due diligence phase of the M&A process and the subsequent process of M&A as part of data/portfolio management requirements.
SENIOR OPERATIONS EXECUTIVE, INFOSYS
Infosys Ltd
11.2015 - 6 2018
- Providing managed services for business-related applications. Creating and handling alerts to be monitored and maintained across multiple applications and platforms.
- Managed and executed scheduled events in production environment. Devised, deployed, and monitored processes to boost long-term business continuity and stability.
- Interacted well with third-party clients and business stakeholders to build connections and nurture relationships.
- Developed and rolled out new SOPs, and worked on automation of process designed to bolster productivity.
- Performed based on ITIL management lifecycle by monitoring bank end-of-day processing as part of investment management division by means of data analysis.
- Provided immediate response and coordination aimed at minimizing duration of service interruptions by 20%.
- Create and maintain all case notifications within target service level agreement.
- Reconciled data to identify possible inconsistencies in client account information.
Education
Bachelor of Science - COMPUTER SCIENCE
ANNA ADARSH COLLEGE FOR WOMEN GRADUATED WITH
Chennai, TN 06.2012 - 05.2015
High School Diploma -
ST.MARK’S MATRICULATION SCHOOL
Chennai, TN 06.2010 - 05.2012
High School Diploma -
ST.MARK’S MATRICULATION SCHOOL
Chennai, TN 06.1998 - 05.2010
Additional Information
- Manager - Standard Chartered GBS India
Responsible for data quality adherence as per the defined data standards
End to end understanding of handling data quality issues
- Senior Associate - Intertrust Group
Lead team in multiple remediation projects related to Compliance & Client data management
Focused on FTE utilization & productivity tracker management and trained team members
- Data Analyst - Societe Generale
Handled multiple big scale offboarding projects focused on cost efficient requirements in line with KYC process
Created pipeline dashboards and facilitated meetings with stakeholders on project planning/status updates.
- Senior Operations Executive - Infosys
Streamlined Incident Management Process and trained multiple teams in following the standard operating procedures
Created and managed weekend data maintenance servers process as part of Change Management process
Accomplishments
- RECOGNIZED FOR PROJECT & TEAM MANAGEMENT- U Rock AWARD - Q1,2023
- RECOGNIZED FOR OUTSTANDING PERFORMANCE - GEM AWARD - Q2,2022
- RECOGNIZED FOR COMMITMENT AND RESPONSIBILITY FOR STAKEHOLDER
- RECEIVED SPOT AWARD FOR EXCELLENT CONTRIBUTION TO PROCESS DEVELOPMENT –Q4,2016
Languages
English
Advanced
French
Intermediate
Hindi
Advanced
Tamil
Advanced
Malayalam
Advanced
Certification
French Language certified - DELF A1 Pro
Timeline
Manager
Standard Chartered Global Business Services
06.2023 - Current
French Language certified - DELF A2 Pro
09-2019
French Language certified - DELF A1 Pro
03-2019
SENIOR OPERATIONS EXECUTIVE, INFOSYS
Infosys Ltd
11.2015 - 6 2018
Bachelor of Science - COMPUTER SCIENCE
ANNA ADARSH COLLEGE FOR WOMEN GRADUATED WITH
06.2012 - 05.2015
High School Diploma -
ST.MARK’S MATRICULATION SCHOOL
06.2010 - 05.2012
High School Diploma -
ST.MARK’S MATRICULATION SCHOOL
06.1998 - 05.2010
Senior Associate
Intertrust Group
6 2021 - 06.2023
ANALYST
SOCIETE GENERALE GLOBAL SOLUTIONS CENTRE
6 2018 - 6 2021
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