Revathi.E

I am processing invoices for latin America regions

• Verifying approvals for Non PO invoices.
• Booking of invoices in ERP if approval matrix are clean.
• Rejection of invoices due to multiple reasons.
• Make sure the invoices booked within minimum of three working days from receipt date.
• Booking of entry in ERP for manual payments (cheque, cash) and inform the payment team to close same.
• Booking of PO invoices in ERP.
• Sending of rejections list to client for confirmation.
• Maintaining and Circulation of error tracker to team members for rectification.
• Updating the board like income volume, production, pending by ageing, errors.
• Answering various mail queries from client.

QUALITY CONTROL, SENIOR-REPRESENTATIVE (SPECIALIST)

• Monitoring Financial transaction activities and implemented error prevention. Workplace AI Training helps guide your team to better work conversation

• Identify suspicious transactions with the combination of automated monitoring tools and manual review.

• Handling client transaction requests such as Redemptions, Subscriptions, Buyback, Exchanges, Internal account transfers, Transfer of assets to another custodians and Rollover.

• Prepared KPI reports monthly to track team performance and operational efficiency.

• Preparing weekly and monthly reports which include the various task performed at our end during the period. (EOD report, Monthly sampling report, Error report, Client exchange automation report & Daily defence report.).

• Presentation of team performance at monthly Analyst meet.

• Reviews and updates of Internal working procedures (IOP’s) & Standard operating procedure

(SOP's).

• Oversaw daily workflow, ensuring all SLAs and KPIs were met or exceeded consistently.

• Trained and mentored junior staff on trade processing and BAU activities, enhancing team competency and workflow.

• Working on EVC application testing.

QUALITY CONTROL, INTER-REPRESENTATIVE

• Investigate and escalating suspicious activity to the compliance team, leading to the filing of

Suspicious Transaction Reports (STRs).

• Reversal Investigated, processed, andresolved charge reversal disputes in compliance with bank fee and transaction fee processed every day.

• Prioritized and organized the team's workload to ensure efficient project management.

• Transfer of Shares. Trade Settlement, Redemption, Exchange, Purchase, Transfer, a Wire and

Dividend settlements.

• Migrated onshore 529 TRANSFERS operations to domestic team, facilitating knowledge transfer and maintaining uninterrupted service delivery.

• Conducted migration training for the onshore team (POLAND).

• Cross skilled on on-going projects, new clients 529 (NEXTGEN, MFS, VIRTUS).

BANKING OPERATIONS, REPRESENTATIVE

• Executed new account setups and verified KYC documents promptly, minimizing onboarding delays and ensuring compliance.

• Dealing with qualified, non-qualified plan accounts for PFS, 529 & TRADE DESK and Group Purchase

• Strong project management skills and proven ability to prioritize and organize a team’s work/case load with minimal supervision.

• Performing financial transactions such as (SWP, PAC, EXCHANGES, WIRE TRANSFERS).

• Handle client enquires and requests related to investment and Implemented conflict resolution techniques to handle customer disputes.

• Trained staff in job roles, business policies and industry practices and sharing knowledge, best practices to enhance team performance.

• Participated in team meetings, contributing valuable feedback to improve bank operations.