Rheanna Justice
Mooresburg
Summary
Versatile and dynamic, with a proven track record at Lakeway Achievement Center, I excel in client documentation and direct patient care, enhancing client wellness and safety. Skilled in HIPAA compliance and customer service, I significantly contribute to team motivation and operational efficiency, demonstrating a quick learning ability and a commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Lakeway Achievement Center
01.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Certified for administrating medication
Waitress Trainer
Cheddar's Scratch Kitchen
06.2023 - 12.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Medical Records Clerk
Southern Health Partners. Inc
11.2022 - 06.2023
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Scheduled appointments for patients who needed to be seen
- Prepped all files of patients who were being seen day of
Education
Certification - Medical Assistant
National Healthcareer Association
Morristown, TN12-2024
High School Diploma -
Cherokee High School
Rogersville, TN05-2018
Skills
- Time management
- Team motivation
- Customer service
- First aid and safety
- Written and verbal communication
- HIPAA regulations
- File organization
- Dependable
- Medication administration
- Medical terminology understanding
- Client documentation
- Quick Learner
- Direct patient care
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Direct Support Professional
Lakeway Achievement Center
01.2024 - Current
Waitress Trainer
Cheddar's Scratch Kitchen
06.2023 - 12.2023
Medical Records Clerk
Southern Health Partners. Inc
11.2022 - 06.2023
Certification - Medical Assistant
National Healthcareer Association
High School Diploma -
Cherokee High School
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