Rhianna Wright
Knoxville
Summary
Dynamic leader with a proven track record, enhancing team performance and boosting sales through innovative strategies. Skilled in problem-solving and customer service, demonstrating a friendly, positive attitude. Expert in multitasking and fostering collaborative environments, significantly improving operational efficiency without compromising quality.
Overview
13
13
years of professional experience
Work History
Maintenance
Diamond Ridge Development
Black Canyon City, AZ
10.2021 - 11.2024
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Shift Leader
SUBWAY®Restaurants
Phoenix, AZ
02.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
General Manager
Dominos's Pizza
Overland Park, KS
01.2016 - 10.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Managed employee relations issues professionally, resolving conflicts efficiently.
Front End Supervisor
Total Wine & More
Phoenix, AZ
05.2012 - 07.2016
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers and checkout stations to verify adequate cash supply.
- Supervised shipping and handling operations.
- Poured wines according to quality and service standards.
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Dependable and responsible
- Multitasking
- Motivated and ambitious
Timeline
Maintenance
Diamond Ridge Development
10.2021 - 11.2024
Shift Leader
SUBWAY®Restaurants
02.2019 - 11.2020
General Manager
Dominos's Pizza
01.2016 - 10.2017
Front End Supervisor
Total Wine & More
05.2012 - 07.2016
High School Diploma -
Apache Junction High School