Rhianna Wright
Knoxville
Summary
Dynamic leader with a proven track record, enhancing team performance and boosting sales through innovative strategies. Skilled in problem-solving and customer service, demonstrating a friendly, positive attitude. Expert in multitasking and fostering collaborative environments, significantly improving operational efficiency without compromising quality.
Overview
13
13
years of professional experience
Work History
Maintenance
Diamond Ridge Development
10.2021 - 11.2024
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Shift Leader
SUBWAY®Restaurants
02.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
General Manager
Dominos's Pizza
01.2016 - 10.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Managed employee relations issues professionally, resolving conflicts efficiently.
Front End Supervisor
Total Wine & More
05.2012 - 07.2016
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers and checkout stations to verify adequate cash supply.
- Supervised shipping and handling operations.
- Poured wines according to quality and service standards.
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Dependable and responsible
- Multitasking
- Motivated and ambitious
Timeline
Maintenance
Diamond Ridge Development
10.2021 - 11.2024
Shift Leader
SUBWAY®Restaurants
02.2019 - 11.2020
General Manager
Dominos's Pizza
01.2016 - 10.2017
Front End Supervisor
Total Wine & More
05.2012 - 07.2016
High School Diploma -
Apache Junction High School
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