Rhiannon Hamlin
Tiptonville
Summary
Customer Service Representative experienced in problem resolution and relationship building. Enhanced customer satisfaction and loyalty through effective communication, critical thinking, and de-escalation techniques. Committed to driving positive customer experiences through active listening and strategic problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
WFH- REMOTE
09.2025 - 07.2026
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to enhance service processes and improve customer satisfaction ratings.
- Monitored customer feedback to identify trends and recommend solutions for service enhancements.
- Maintained up-to-date knowledge of products and services to provide informed support to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted patients with inquiries regarding healthcare services and benefits.
- Collaborated with healthcare providers to enhance patient experience and care quality.
- Educated patients on insurance policies and coverage options effectively.
- Maintained up-to-date knowledge of healthcare regulations and organizational policies.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Personal Shopper
Walmart
Dyersburg, TN
10.2024 - 02.2025
- Assisted customers in selecting products based on preferences and needs.
- Maintained product knowledge to provide informed recommendations and enhance shopping experience.
- Processed transactions efficiently, ensuring a smooth checkout experience for customers.
- Utilized inventory management systems to ensure accurate stock levels and availability.
- Collaborated with team members to optimize store layout for improved customer access.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
CCA
USPS
Union City, TN
04.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Coxoil
Tiptonville, TN
01.2020 - 01.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Provided detailed product knowledge to support informed buying decisions.
- Maintained visual merchandising standards to optimize store presentation and customer engagement.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory control.
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted customers with product selection and inquiries, enhancing the shopping experience.
- Maintained organized merchandise displays to optimize sales opportunities.
- Collaborated with team members to meet sales targets and improve store performance.
- Trained new associates on cash handling procedures and customer service protocols.
- Implemented inventory management practices to reduce stock discrepancies.
Education
Bachelor of Science - Health Services
Colorado Technical University
Colorado Springs, CO06-2028
High School Diploma -
Lake County High School
Tiptonville, TN05-2019
Skills
- Customer service
- Call center experience
- Complaint handling
- Data management
- Active listening
- Problem resolution
- Customer interaction
- Complaint resolution
- Computer proficiency
- Microsoft Outlook
- Data entry
- Product knowledge
- Team collaboration
- Prioritization
- Relationship building
- Product troubleshooting
Timeline
Customer Service Representative
Teleperformance USA
09.2025 - 07.2026
Personal Shopper
Walmart
10.2024 - 02.2025
CCA
USPS
04.2024 - 10.2024
Sales Associate
Coxoil
01.2020 - 01.2022
Bachelor of Science - Health Services
Colorado Technical University
High School Diploma -
Lake County High School