Rhonda Ball Austin
Memphis
Summary
I am a motivated and Dynamic sales consultant with expertise in customer relationship and sales consultation. I have several years of experience in customer services with the ability to enhance customer experiences through tailored solutions and effective communication.
Overview
33
33
years of professional experience
Work History
Sales Consultant
Ability Rewind and Designed Boutique
Southaven, MS
10.2024 - Current
- Developed strong relationships with clients to understand needs and recommend appropriate products.
- Conducted product demonstrations to enhance customer engagement and drive sales.
- Provided tailored solutions through active listening and effective communication skills.
- Collaborated with team members to strategize on promotional activities and sales techniques.
- Provide Appealing window displays and sales floor by arranging merchandise that catches the attention of the customer.
- Open and close the store.
- Process cash and credit transactions.
Sales Associate
Puma
Southaven, MS
06.2024 - 04.2026
- Enhanced customer engagement through knowledgeable product demonstrations and personalized service.
- Developed strategies to increase upselling opportunities and improve overall sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Aircraft Service Attendant
FedEx Express
Memphis, TN
03.1993 - 04.2026
- Perform Aircraft Line Support Services to include receiving and dispatching aircrafts at gates, push back and tow aircraft and conduct aircraft safety inspections
- Maintained cleanliness and organization of work areas to enhance safety and productivity.
- Collaborated with team members to streamline loading and unloading processes.
- Assisted in training new staff on safety protocols and operational procedures.
Sales Associate
Maurices
Southaven, MS
05.2024 - 08.2025
- Developed strategies to increase upselling opportunities and improve overall sales performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Kay Jewelry
Southaven, MS
07.2020 - 03.2024
- Led team efforts in maintaining store presentation standards, enhancing overall customer experience.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Open and close the store
- Cash Handling deposits
- Customer Service
Team Leader
FedEx Express
Memphis, TN
06.2011 - 03.2015
- Oversaw daily operations, ensuring timely package delivery and adherence to safety protocols.
- Led team in implementing process improvements, enhancing operational efficiency and workflow management.
- Trained and mentored new employees on best practices and FedEx systems for optimal performance.
- Coordinated departures and preparing paperwork for multiple aircraft daily from different locations.
- Offload freight from aircraft's in preparation for the Hub sort
Team Leader Outbound BHM/OLV
FedEx Express
Memphis, TN
07.2002 - 06.2011
- Led team in daily operations, ensuring efficient package sorting and delivery processes.
- Mentored team members, enhancing skills and promoting a collaborative work environment.
- Optimized workflow procedures, resulting in improved efficiency and reduced operational delays.
- Coordinate the loading and unloading of bulk trucks in s safe and efficient manner.
- Launch trucks, inspect dangerous goods, load and unloading aircrafts.
International Operations Assistant V
FedEx Express
Memphis, TN
03.1993 - 07.2002
- Provide detailed daily, weekly,and monthly service recaps to management regarding Wrong Day Late (WDL) packages caused by manifesting errors and negatively affecting Service Quality Index (SQI)
- Developed and maintained filing systems for accurate documentation management.
- Correspond with foreign and domestic customers to help identify points of failure.
- Streamlined communication between departments to improve workflow processes.
Education
No Degree - Medical Secretary
Rice College
Memphis, TNSkills
- Time management
- Customer relationship management
- Community networking
- Customer relationship building
- Customer service
- Sales consultation
- Product and service knowledge
- Customer needs assessment
Timeline
Sales Consultant
Ability Rewind and Designed Boutique
10.2024 - Current
Sales Associate
Puma
06.2024 - 04.2026
Sales Associate
Maurices
05.2024 - 08.2025
Sales Associate
Kay Jewelry
07.2020 - 03.2024
Team Leader
FedEx Express
06.2011 - 03.2015
Team Leader Outbound BHM/OLV
FedEx Express
07.2002 - 06.2011
Aircraft Service Attendant
FedEx Express
03.1993 - 04.2026
International Operations Assistant V
FedEx Express
03.1993 - 07.2002
No Degree - Medical Secretary
Rice College