Rhonda Brown
Rockvale
Summary
A dynamic leader with a proven track record at Ascension St. Thomas Rutherford, I excel in enhancing team productivity and guest satisfaction. Skilled in payroll processing and team management, I adeptly balance meticulous record-keeping with fostering positive customer experiences, significantly boosting operational efficiency without compromising service quality.
Overview
22
22
years of professional experience
Work History
Lead PCT
Ascension St. Thomas Rutherford
04.2023 - Current
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
- Conducted detailed orientations for incoming PCTs to ensure seamless integration into healthcare team.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Coordinated schedules by managing calendars for multiple team members.
- Conducted onboarding and orientation for Nurses, PCT, and Travel Nurses.
PCT
Ascension St. Thomas Rutherford
11.2022 - 04.2023
- Communicated effectively with healthcare team to report changes in patient conditions.
- Monitored and recorded patients' vital signs, including temperature, pulse, and respiration.
- Operated electronic health record (EHR) systems to update patient information and track care plans.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
Assistant Banquet & Events Manager
Town of Smyrna
07.2003 - 07.2022
- Provided exceptional customer service to clients throughout the planning process, fostering long-term relationships and repeat business.
- Supervised a diverse team of employees during various stages of event production, ensuring seamless operations from start to finish.
- Monitored cash flow by reconciling daily transactions.
- Maintained accurate records of all correspondence, proposals, contracts, invoices using specialized software systems.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 50-300 guest.
- Reduced expenses by identifying areas of inefficiency and implementing cost-saving measures.
- Conducted P&L statements monthly to ensure General Ledger was balanced.
Education
High School Diploma -
Smyrna High School
Smyrna, TN05-1990
Skills
- Customer service
- Guest experience management
- Team leadership
- Staff training and development
- Decision-making
- Employee scheduling
- Event planning
- Project management
Timeline
Lead PCT
Ascension St. Thomas Rutherford
04.2023 - Current
PCT
Ascension St. Thomas Rutherford
11.2022 - 04.2023
Assistant Banquet & Events Manager
Town of Smyrna
07.2003 - 07.2022
High School Diploma -
Smyrna High School
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