Rhonda Brown
Rockvale
Summary
A dynamic leader with a proven track record at Ascension St. Thomas Rutherford, I excel in enhancing team productivity and guest satisfaction. Skilled in payroll processing and team management, I adeptly balance meticulous record-keeping with fostering positive customer experiences, significantly boosting operational efficiency without compromising service quality.
Overview
22
22
years of professional experience
Work History
Lead PCT
Ascension St. Thomas Rutherford
Murfreesboro, TN
04.2023 - Current
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
- Conducted detailed orientations for incoming PCTs to ensure seamless integration into healthcare team.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Coordinated schedules by managing calendars for multiple team members.
- Conducted onboarding and orientation for Nurses, PCT, and Travel Nurses.
PCT
Ascension St. Thomas Rutherford
Murfreesboro, TN
11.2022 - 04.2023
- Communicated effectively with healthcare team to report changes in patient conditions.
- Monitored and recorded patients' vital signs, including temperature, pulse, and respiration.
- Operated electronic health record (EHR) systems to update patient information and track care plans.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
Assistant Banquet & Events Manager
Town of Smyrna
Smyrna, TN
07.2003 - 07.2022
- Provided exceptional customer service to clients throughout the planning process, fostering long-term relationships and repeat business.
- Supervised a diverse team of employees during various stages of event production, ensuring seamless operations from start to finish.
- Monitored cash flow by reconciling daily transactions.
- Maintained accurate records of all correspondence, proposals, contracts, invoices using specialized software systems.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 50-300 guest.
- Reduced expenses by identifying areas of inefficiency and implementing cost-saving measures.
- Conducted P&L statements monthly to ensure General Ledger was balanced.
Education
High School Diploma -
Smyrna High School
Smyrna, TN05-1990
Skills
- Customer service
- Guest experience management
- Team leadership
- Staff training and development
- Decision-making
- Employee scheduling
- Event planning
- Project management
Timeline
Lead PCT
Ascension St. Thomas Rutherford
04.2023 - Current
PCT
Ascension St. Thomas Rutherford
11.2022 - 04.2023
Assistant Banquet & Events Manager
Town of Smyrna
07.2003 - 07.2022
High School Diploma -
Smyrna High School