Rhonda Buchanan Oliphant
Dickson
Summary
Dynamic Customer Service Representative with extensive experience at Aetna, excelling in problem resolution and benefits communication. Proven ability to educate members on health plans while ensuring privacy compliance. Recognized for fostering strong customer relationships and effectively managing complex inquiries, resulting in enhanced customer satisfaction and loyalty.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Customer Service Representative
Devoted Health
Dickson
12.2025 - 06.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries about health plans and services.
- Educated members on benefits and coverage options effectively.
- Handled sensitive information in compliance with privacy regulations.
Customer Service Representative
CVSI Retail Call Center Dot Com
Woonsocket
09.2023 - 11.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated members on benefits and coverage options effectively.
- Handled sensitive information in compliance with privacy regulations.
Customer Service Representative
Aetna
Hartford
11.2018 - 10.2019
- Responded promptly to customer calls and emails for assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted members with inquiries and concerns regarding health plan benefits.
- Provided detailed information about coverage options and enrollment processes.
- Educated customers on navigating online health portals and services.
Customer Service Representative
Cigna-HealthSpring
Nashville
08.2012 - 09.2013
- Provided support in resolving billing and account issues for members.
- Educated members on benefits and coverage options effectively.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Documented customer interactions accurately in the database system.
- Handled sensitive information in compliance with privacy regulations.
- Conducted regular follow-up calls with customers after resolving their issues.
Benefits Specialist
Humana Military
Nashville
04.2000 - 05.2005
- Coordinated enrollment processes for military families and beneficiaries.
- Coordinated open enrollment activities including meetings and communication campaigns.
- Processed benefit enrollment forms, changes, and terminations.
- Assisted members with benefits inquiries and eligibility verification.
- Reviewed and processed claims to ensure compliance with guidelines.
- Developed resources for members to understand their benefits options better.
Education
High School Diploma -
Pearl -Cohn High School
Nashville, TN05-1984
Skills
- Health plan navigation
- Benefits education
- Health plan guidance
- Privacy compliance
- Problem resolution
- Customer relationship management
- Customer account management
Certification
- Military Briefings for Retired and Active Duty Military
- Senior Sensitivity
Timeline
Customer Service Representative
Devoted Health
12.2025 - 06.2026
Customer Service Representative
CVSI Retail Call Center Dot Com
09.2023 - 11.2025
Customer Service Representative
Aetna
11.2018 - 10.2019
Customer Service Representative
Cigna-HealthSpring
08.2012 - 09.2013
Benefits Specialist
Humana Military
04.2000 - 05.2005
High School Diploma -
Pearl -Cohn High School