Rhonda Day
Cosby
Summary
Dynamic Inventory Control Specialist with proven expertise at 411 Industries in logistics management and cycle counting. Enhanced inventory accuracy through meticulous audits and proactive discrepancy resolution. Strong communicator, fostering relationships that drive client satisfaction and retention. Committed to operational excellence and continuous improvement in inventory oversight.
Overview
24
24
years of professional experience
Work History
Inventory Control Specialist
411 Industries
01.2022 - Current
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Performed data entry and completed proper paperwork.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
Client Retention Specialist
Agency Resource Solutions
01.2020 - 12.2021
- Implemented billing, collections and related interfaces to streamline customer retention processes.
- Developed targeted strategies for promoting products and services based on client needs, driving increased sales revenue.
- Enhanced client satisfaction by proactively addressing concerns and implementing personalized solutions.
- Provided coaching support for junior team members seeking guidance on best practices related to effective account management and client retention.
- Identified potential client issues and swiftly addressed them, resulting in improved retention rates.
- Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
- Delivered exceptional customer service by promptly responding to inquiries and resolving any concerns or challenges that arose during the client''s engagement period.
- Engaged with customers to determine needs and present appropriate resolutions.
- Established strong relationships with clients, fostering a sense of trust and loyalty to the company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Insurance and Bank Sales
State Farm Insurance Co
01.2002 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
Cocke Co High School
Newport, TnSkills
- Document preparation
- Cycle counting
- Logistics management
- Inventory oversight
Timeline
Inventory Control Specialist
411 Industries
01.2022 - Current
Client Retention Specialist
Agency Resource Solutions
01.2020 - 12.2021
Insurance and Bank Sales
State Farm Insurance Co
01.2002 - 12.2019
Cocke Co High School
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