Rhonda Fitzgerald
Memphis
Summary
Dynamic Service Leader at Chipotle with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team management and problem-solving, I implemented inventory practices that reduced waste and improved service metrics. Committed to excellence in customer service and effective communication, driving results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Service Leader
Chipotle
Memphis, TN
02.2023 - Current
- Oversaw daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members on efficient service techniques and customer engagement.
- Implemented inventory management practices to minimize waste and optimize supply usage.
- Enhanced customer satisfaction through proactive problem-solving and effective communication.
- Developed staff schedules to maintain optimal staffing levels during peak hours.
- Analyzed service metrics to identify areas for process improvement and operational efficiency.
Warehouse Inventory Clerk
Staples
Memphis, TN
02.2017 - 09.2022
- Managed inventory records using Warehouse Management System to ensure accurate stock levels.
- Conducted regular cycle counts to verify inventory accuracy and prevent discrepancies.
- Coordinated inbound and outbound shipments, ensuring timely processing and delivery.
- Trained new staff on safety protocols and inventory management best practices.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
- Assisted in reducing operational costs by identifying obsolete or excess inventory items for disposal or return to suppliers.
- Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
- Expedited order processing times with quick identification of product locations within the warehouse, utilizing barcode scanning technology and efficient search strategies.
Education
High School Diploma -
Manual High School
Indianapolis, IN06.1989
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- Customer service excellence
- Shipping and receiving
- Complaint resolution
- Order fulfillment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Customer service and support
Timeline
Service Leader
Chipotle
02.2023 - Current
Warehouse Inventory Clerk
Staples
02.2017 - 09.2022
High School Diploma -
Manual High School