Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Wilson

Harrison

Summary

Skilled Onsite Manager possessing valuable experience in overseeing daily operations, managing staff, and maintaining excellent client relationships. Strengths include effective communication, problem-solving skills, and a strong customer focus. Have consistently made impactful contributions to previous work by improving operational efficiency and ensuring client satisfaction.

Overview

13
13
years of professional experience

Work History

Shift Leader

WWL
Chattanooga
06.2024 - 04.2025
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.

Security Supervisor

Allied Universal Security Services
Chattanooga
10.2023 - 06.2024
  • Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Led security team and contributed to on-call shifts.
  • Recorded required data for incident reports and files.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Conducted site reviews and security audits and made recommendations to management based on findings.5

On Site Manager

Park-Med
Chattanooga
03.2012 - 10.2023
  • Planned and coordinated logistics for large-scale events or conferences.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Supported the performance review process by collecting and summarizing employee evaluations.
  • Conducted background checks and employment verifications for potential hires.
  • Maintained employee records in compliance with state and federal regulations.

Education

High School Diploma -

Dade County High School
Trenton, GA
05-1998

Skills

  • Team leadership
  • Employee training
  • Staff scheduling
  • Safety compliance
  • Operational efficiency
  • Payroll administration
  • Incident reporting
  • Customer service
  • Performance evaluation
  • Policy enforcement
  • Staff training and development
  • Employee onboarding

Timeline

Shift Leader

WWL
06.2024 - 04.2025

Security Supervisor

Allied Universal Security Services
10.2023 - 06.2024

On Site Manager

Park-Med
03.2012 - 10.2023

High School Diploma -

Dade County High School

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Rhonda Wilson