Rhonda Wilson
ATHENS
Summary
Hardworking Banking Center Manager offering strong managerial leadership skills and expert abilities in directing banking center staff. Successful at delivering superior quality service and creating meaningful customer experiences. Leverages training, coaching, and monitoring to maintain banking center operations at optimal levels.
Overview
29
29
years of professional experience
Work History
Branch Manager
Peoples Bank of East Tennessee
09.2023 - Current
- Directed daily operations, managed opening and closing procedures, ensured cash limits, maintained vault security, and upheld transaction accuracy to support operational integrity.
- Staff Management: Hire, train, coach and evaluate tellers, personal bankers, and loan officers. Strong communication skills, conflict resolution, and team-motivating abilities.
- Customer Relations: Resolve escalated client complaints, answer complex product questions, and model top-tier service.
- Compliance and Risk: Enforce banking laws, internal security protocols, and institutional policies.
- Community Networking: Represent the bank at local events, chamber meetings, and business functions to attract new account relationships.
Assistant Financial Center Manager
Simmons Bank
06.2018 - 09.2023
- Developed and executed quarterly tactical plans to expand banking center customer base and increase profits.
- Increased deposit and loan business with ambitious sales approaches.
- Attended meetings to connect with other lines of business partners to generate new business and deepen existing customer relationships.
Insurance Account Executive-Bank Officer
Simmons Bank
04.2012 - 06.2018
- Gathered client information on financial resources and needs to tailor product recommendations.
- Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options.
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
- Followed through with processes such as medical examinations and completion of all forms to process new policies.
Loan Administrative Assistant
Citizens National Bank
09.1997 - 03.2012
- Reviewed documents and conducted direct interviews to obtain personal and financial data from loan applicants.
- Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications.
- Managed and tracked status of assigned loans to expedite closings without issues.
- Verified loan applications and closing documents to check their accuracy and identify deficiencies.
Education
High School Diploma -
McMinn County High School
Athens, TNMedicare Supplements And Advantage Plans - Financial Education And Insurance Licensing
Kaplan University
Skills
- Operations management
- Sales strategy
- Operational efficiency
- Customer service
- Client relations
- Coaching and mentoring
- Attention to detail
- Excellent work ethic
Timeline
Branch Manager
Peoples Bank of East Tennessee
09.2023 - Current
Assistant Financial Center Manager
Simmons Bank
06.2018 - 09.2023
Insurance Account Executive-Bank Officer
Simmons Bank
04.2012 - 06.2018
Loan Administrative Assistant
Citizens National Bank
09.1997 - 03.2012
High School Diploma -
McMinn County High School
Medicare Supplements And Advantage Plans - Financial Education And Insurance Licensing
Kaplan University