Ricardo Rego

• Advised independent contractors and field managers on delivery contracts for multi-truck teams servicing national retail client.
• Recruited and trained qualified delivery teams, ensuring operational consistency through daily performance evaluations.
• Implemented delivery standards to emphasize DOT compliance and align with client expectations.

• Managed daily operations for multi-truck delivery teams, ensuring timely handling of furniture and appliances.
• Led onboarding and training sessions to reinforce company culture and procedural compliance.
• Directed warehouse staging and loadout processes to achieve cost-effective delivery.
• Implemented Lean practices to enhance safety, efficiency, and overall productivity.
• Coached delivery teams, fostering skill development and reinforcing company values.
• Ensured financial success by optimizing staffing levels for maximum productivity.
• Facilitated daily communications with drivers about service standards and performance metrics.
• Documented and resolved customer service issues promptly to maintain high satisfaction.

• Oversaw high-volume warehouse operations and delivery teams for clients such as Electrolux and Samsung.
• Managed routing, contractor relationships, claims, expenses, and compliance to ensure complete client service.
• Coached and trained teams to enhance performance and maintain operational excellence.
• Delivered weekly KPIs and conducted field assessments to drive service quality improvements.
• Streamlined logistics planning for warehouse and transportation services in a fast-paced environment.
• Directed and coordinated full order cycles, ensuring efficiency across all processes.
• Handled customer service claims daily, resolving issues with contractors to maintain satisfaction.
• Maintained compliance with legal regulations including DOT, FMCSA, and OSHA standards.

Oversaw multi-truck delivery teams and managed warehouse operations for affiliated brands.

Established performance metrics to benchmark operations and promote continuous improvement.

Tracked budgets, monitored costs, and executed cost-control measures while meeting KPIs.

Facilitated coordination of distribution needs by reviewing production and shipment records.

Developed employee skills through coaching aligned with customer training requirements.

Implemented streamlined processes for customer procedures in warehouse and distribution.

Maintained compliance with cleanliness and safety standards within the facility.

• Provided backup assistance across departments as needed.

• Established new distribution centers for Rooms to Go in Tennessee after relocation from North Carolina.
• Focused on hiring drivers to ensure timely deliveries across Tennessee, Kentucky, and Alabama.
• Managed high-volume transportation operations, emphasizing safety and efficiency in warehouse practices.
• Oversaw delivery and line haul operations in Southeast region, coordinating routing and contractor assignments.
• Handled daily customer service and loss or damage claims with contractors to resolve issues promptly.
• Conducted root cause analysis to identify delivery inefficiencies and enhance service quality.
• Managed warehouse loadout processes to prevent overloads and ensure accurate merchandise loading.
• Maintained comprehensive administrative records and documentation to ensure compliance with regulations.

• Oversaw multi-store operations, including staffing, scheduling, and inventory management.
• Drove sales performance through daily coaching and execution of training programs.
• Managed clearance center pricing and ensured product line consistency across district stores.
• Facilitated sales meetings while monitoring competitor activities and supporting advertising strategies.
• Maintained company guidelines via store checklists, following up on outstanding compliance items.
• Executed clearance center program and pricing across applicable stores effectively.
• Ensured adherence to company policies and state regulations through regular audits of cash handling procedures.
• Communicated daily with stores to resolve issues and enhance customer service quality.

Maintained financial records, including accounts payable, receivable, and reconciliations.

Supervised personnel and scheduled events by coordinating maintenance and lease services.

Coordinated community service activities, banquet room leases, and fundraising event negotiations.

Managed human resources functions, updating and training employees in customer service skills.

Trained members and veterans in sales, warehouse management, and customer service.

• Advised business owners on strategy, planning, budgeting, and operational improvement.

Analyzed company products to formulate strategic sales and marketing plans.

Implemented distribution and inventory plans, ensuring secure loading and delivery.

Designed financial applications and fundraising strategies to enhance operations.