Professional with strong background in route service sales, prepared to deliver outstanding results. Skilled in customer relationship management, problem-solving, and logistics. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, ensuring client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
10.2023 - Current
Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.
Developed strong client relationships, resulting in repeat business and long-term partnerships.
Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
Utilized strong negotiation skills to secure favorable pricing agreements with vendors, resulting in increased profit margins for the organization.
Streamlined delivery processes for improved efficiency and reduced delivery times.
Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
Service Supervisor
Cintas
11.2021 - 10.2023
Handled customer complaints and inquiries.
Assisted with training and development of team members.
Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Managed daily operations of the service department, maintaining a high level of organization and productivity.
Monitored team's performance and gave feedback when necessary.
Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Mentored junior staff members, fostering professional development and career growth opportunities within the company.
Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Deputy Sheriff
Palm Beach Sheriff's Office
04.2020 - 08.2021
Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
Investigated incidents and crimes, collected evidence, and recorded witness statements.
Observed jail and inmate activity to maintain order and safety.
Correctional Officer
Hillsborough County Department Of Corrections
09.2004 - 11.2019
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Facilitated effective emergency response drills, preparing staff for potential crises.
Infantryman
United States Marine Corps
09.1999 - 09.2003
Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Led fire team during infantry dismounted battle drills and situational training exercises.
Education
High School Diploma -
Chelmsford High School
Chelmsford, MA
06-1999
Skills
Strong customer service
Effective time management
Goal-oriented mindset
Scheduling flexibility
Problem-solving
Relationship building
Team collaboration
Timeline
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
10.2023 - Current
Service Supervisor
Cintas
11.2021 - 10.2023
Deputy Sheriff
Palm Beach Sheriff's Office
04.2020 - 08.2021
Correctional Officer
Hillsborough County Department Of Corrections
09.2004 - 11.2019
Infantryman
United States Marine Corps
09.1999 - 09.2003
High School Diploma -
Chelmsford High School
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