Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

Richard McDonald

Greeneville

Summary

Experienced insurance professional with expertise in claims management and customer service. Previously worked as a Field Adjuster at Great West Casualty Company and currently excelling as a TPA at IPG Claims, overseeing nationwide Physical Damage, Cargo, and Bodily Injury claims.


I have supervisory experience both at a company level and that as a third-party administrator

Overview

30
30
years of professional experience
1
1
Certification

Work History

Remote Physical Damage/Cargo/Bodily Injury Adjuster

International Programs Group (IPG Claims)
10.2021 - Current
  • Working remotely managing heavy equipment physical damage/cargo claims cradle to grave
  • Serving as an "in-house" mentor to the younger adjusters working in heavy equipment and cargo claims.
  • Developed comprehensive knowledge of relevant laws and regulations pertaining to bodily injury insurance claims handling.
  • Manage complex GL and BI Claims.

Customer Service Representative – International Freight Forwarders

Forward Air, Inc.
02.2021 - 10.2021
  • Working in the call center taking customer calls in the International Freight Forwarders
  • Reviewing bills of lading; customs documentation; freight movement from point of origin to destination
  • Freight pickup and delivery VIA 3rd party agents.

Recuperative Period

11.2020 - 02.2021
  • Recuperating from a back injury that resulted in a 3 month “bedrest” period.

Freightliner, Western Star and Sterling Parts Counter Sales

Triad Freightliner-Western Star-Isuzu Inc.
10.2018 - 11.2020
  • Worked the front and service parts counter parts sales
  • Phone servicing customers in East TN, Southwest VA and Northwest NC

Physical Damage/Cargo Adjuster IV

Great West Casualty Co
12.2012 - 04.2018
  • I was a remote based Field Adjuster from our home in Orange Park (Jacksonville) FL
  • Physically inspecting and managing 320 +/- first party collision and cargo claims “cradle to grave” annually in FL, GA, SC, AL, MS, and LA driving in excess of 70,000 miles annually
  • Marketed tractor, trailer and cargo salvage to the GWCC pool of salvors.

Sr. Claims Supervisor

Bright Claim Inc
08.2008 - 10.2010
  • Bright Claim is a third-party administrator adjuster services provider to domestic and foreign based insurers
  • I supervised a staff of 8 Multi-Line Adjusters managing 1st & 3rd party property damage claims in Personal and Commercial Auto, Property, Commercial Property and General Liability claims for our contracted clients
  • I reviewed high value and serious loss claims in a roundtable format with the staff adjusters on my team and Sr. Management to determine the best course of action for the client, insured and claimant.

Physical Damage/Cargo Claims Manager

Carolina Casualty Company
01.2002 - 07.2008
  • I supervised a staff of 8 Physical Damage/Cargo Adjusters, 6 in-house and 2 resident adjusters in CA, as well as the Salvage Coordinator and our in-house Subrogation Specialist
  • In my role I negotiated and re-negotiated service agreements with independent adjusting companies nationwide
  • I participated in roundtable claim reviews on serious losses where policy limits were exposed in cargo, physical damage and liability claims
  • I consulted with the Liability Team Leaders and their staff on their third-party equipment and cargo damage claims
  • I directly reported to the Vice President of Claims and company President when called upon to do so.

Physical Damage/Cargo Adjuster III

Great West Casualty Company
10.1995 - 01.1998
  • I was assigned as a field adjuster working from Bloomington IN servicing the insured in all states east of the Mississippi River and two eastern provinces of Canada
  • In January of 1998 I was relocated to Knoxville TN as the first field adjuster in the “new” regional office located in Knoxville TN
  • In June of 1999 I received a promotion and was moved inside as a Desk Adjuster reviewing the initial claims made by the insured for damage for more than $5,000.00 and assigning claims to the outside staff for their physical inspection and settlement of the insureds claims
  • I also served as the Regional Salvage Coordinator, where I established salvage relationships with regional buyers to maximize salvage returns on total loss equipment and cargo.

Education

High School Diploma -

Rantoul Twp High School
Rantoul, IL

Skills

  • Certified expert in Daimler powertrain systems
  • Power train and diesel systems knowledge
  • Experienced in client relations
  • Cargo claims management
  • Investigation proficiency
  • Certified NIASE master mechanic
  • Former agriculture equipment appraisal certification holder
  • Proficient in oxy/acetylene, stick, MIG, and TIG welding
  • Diesel and hydraulics technician
  • Power shift service expertise
  • Specialized in air conditioning systems for JI Case cabs
  • Certified body shop manager for Ford and Chevrolet

Certification

I presently hold Multi-Line Adjusters license in: AL, AR, FL, GA, IN, KY, LA, MI, MS, MT, NC, OK, SC, WV and TX.

Disclaimer

Richard McDonald June 01, 2025

Timeline

Remote Physical Damage/Cargo/Bodily Injury Adjuster

International Programs Group (IPG Claims)
10.2021 - Current

Customer Service Representative – International Freight Forwarders

Forward Air, Inc.
02.2021 - 10.2021

Recuperative Period

11.2020 - 02.2021

Freightliner, Western Star and Sterling Parts Counter Sales

Triad Freightliner-Western Star-Isuzu Inc.
10.2018 - 11.2020

Physical Damage/Cargo Adjuster IV

Great West Casualty Co
12.2012 - 04.2018

Sr. Claims Supervisor

Bright Claim Inc
08.2008 - 10.2010

Physical Damage/Cargo Claims Manager

Carolina Casualty Company
01.2002 - 07.2008

Physical Damage/Cargo Adjuster III

Great West Casualty Company
10.1995 - 01.1998

High School Diploma -

Rantoul Twp High School

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