Richard Payne

Unloading trucks from UPS, USPS, Fed ex, and various others

• Scanning in returns transfers, setting up and scanning boxes for different departments
• Labeling and transporting then to proper destinations. Responsible for training all receiving employees to learn entire receiving operations proficiently and to fit it to the best of their skills sets.
• Delegated assignments daily according to the inbound dock workers and fork lift drivers.

Trained and mentored new personnel hired to fulfill various roles.

• Increased accuracy in product packing by implementing efficient organization techniques for raw materials and finished goods.
• Collaborated closely with team members to achieve daily production goals and maintain a safe work environment.
• Completed detailed documentation of machine operator activities, including shift logs, incident reports, and maintenance records.
• Optimized machine performance for increased output by conducting regular maintenance checks and adjusting settings as needed.

• Provided expert customer service through a vast knowledge of vaping devices, tanks, coils vape juices at a kiosk in the Mall of Georgia fixed defective or broken devices. I have retained the highest sales day over all 3 locations of $7000.00 dollars. I worked all 3 locations Mall of Georgia, Sugarloaf Mills Mall, and main smoke shop for 1 year.

• Provided remote support for customers and field engineers troubleshooting and resolving all break fix issues on all 3PAR Inserv storage arrays including classics. Attended over 60 various hardware 3PAR training courses including web based training certification courses. Remotely logged into data center arrays, Putty and SPOCC using command line interface to ssh into the arrays using commands to troubleshoot and repair systems. Mostly completing each case from creation to completion using Sales Force software. Assisted customers and field engineers sharing virtual room sessions via HPE My Room, or Skype, and Webex. Ran linux commands to get output readings and logs of arrays. Assisted field engineers by running various command for replacing nodes, drives power supplies and batteries. Evaluated inspire logs and performance logs. Performed service on all 3PAR arrays S Class, E Class, T Class, F Class, 10000 70000, 8000 and 20000 systems. Troubleshooting and coming up with a plan of action ordering replacement parts and giving the Field Engineer an onsite plan of action. Received many excellent reviews from customers and e

• Provided 24/7 support to Networks in multiple locations
• Performed daily network monitoring including hardware and software
• Resolved issues related to network, hardware and software and replaced defective equipment.
• Changed management logs and documentation related to network and system changes and maintenance
• Assisted Executive team members with ongoing projects as needed
• Provided first line Help Desk support
• Supported the incident management identification and resolution for network outages
• Monitored Network Tickets, responded to outages and open tickets with Vendors when necessary.
• Maintained and administered computer networks and related computing environment to include computer hardware, systems software, applications software, and all configurations.
• Applied OS patches and upgrades on a regular basis, and upgraded administrative tools and utilities. Configured / added new services as necessary.
• Created changed and deleted user email accounts through network solutions using POP 3 and IMAP .
• Created, changed, and deleted user accounts in the DNS server per request.
• Troubleshot issues related to network, hardware and software problems, and replaced defective components.
• Developed and maintained installations and configuration procedures.
• Troubleshot in house Database CMS (client management system).
• Researched, implemented new technologies
• Reported twice daily on client finger imaging results to executive department, health and safety and other related departments.
• Trained health and safety department staff on best use and practice of finger imaging devices. In charge of reseting non recorded clients due to any device malfunctions and recovered 90 percent of any lost revenues due to constant monitoring.
• Developed agency’s exit survey, client satisfaction survey,and graduation mutual surveys.
• Performed regular backups of network to an offsite location.
• PROJECT ACCOMPLISHMENTS:
• Increased productivity 40% by enabling users to share information more easily;
• Increased productivity 30%, customer satisfaction 90% and staff satisfaction 50% by adding new features and capabilities to telephone system.
• Reduced number of personnel sent with equipment to the classrooms by configuring classrooms with permanent networks and A/V support.
• Used database to research, gather, analyze and present data.

• Installed surveillance cameras and DVRs in homes and business.
• Intake of customer desktops and laptops input data into Quickbooks.
• Troubleshot and repaired workstation computers and laptops.
• Setup and maintained network infrastructures for clients home and business.
• Trained externs from Gibbs College, Drake, and other schools to work in computer repairing and networking. Web Site creations and maintenance.
• Additional capabilities include:
• NETWORK ADMIN (ARC NEW YORK)
• MIS TECHNICIAN (ARC NEW YORK)
• DATA STORAGE ENG. (HEWLETT PACKARD Enterprise
• NORTHEAST REGIONAL FEILD SERVICE REP. (TOSHIBA AMERICA)
• NORTHEAST REGIONAL TECHNICAL TRAINER (TOSHIBA AMERICA, AND AIWA AMERICA)
• FACTORY SERVICE SUPERVISOR (AIWA OF AMERICA Y)
• COMPUTER SALES SERVICE AND REPAIR BUSINESS (OWNER OPERATOR)
• ELECTRONICS TECHNICIAN (EMERSON RADIO, JVC AIWA OF AMERICA
• TOSHIBA AMERICA AUDIO AND VIDEO IN THE COMPANIES LISTED)
• COMPUTER REPAIRS
• NETWORK INSTALATION AND MAINTENANCE
• CYBER SECURITY

• Installed surveillance cameras and DVRs in homes and business.
• Intake of customer desktops and laptops input data into Quickbooks.
• Troubleshot and repaired workstation computers and laptops.
• Setup and maintained network infrastructures for clients home and business.
• Trained externs from Gibbs College, Drake, and other schools to work in computer repairing and networking. Web Site creations and maintenance.
• Additional capabilities include:
• NETWORK ADMIN (ARC NEW YORK)
• MIS TECHNICIAN (ARC NEW YORK)
• DATA STORAGE ENG. (HEWLETT PACKARD iNTERPRISES)
• NORTHEAST REGIONAL FEILD SERVICE REP. (TOSHIBA AMERICA)
• NORTHEAST REGIONAL TECHNICAL TRAINER (TOSHIBA AMERICA, AND AIWA AMERICA)
• FACTORY SERVICE SUPERVISOR (AIWA OF AMERICA Y)
• COMPUTER SALES SERVICE AND REPAIR BUSINESS (OWNER OPERATOR)
• ELECTRONICS TECHNICIAN (EMERSON RADIO, JVC AIWA OF AMERICA
• TOSHIBA AMERICA AUDIO AND VIDEO IN THE COMPANIES LISTED)
• COMPUTER REPAIRS
• NETWORK INSTALATION AND MAINTENANCE
• CYBER SECURITY