Richard Truong
Lakeland
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server
901 Hot Pot & Korean BBQ
Memphis, TN
01.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders efficiently, maintaining accuracy under pressure.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Trained new servers on menu items, service standards, and operational procedures.
Kitchen Staff Member
Boba Society
Memphis, TN
03.2022 - 06.2023
- Assisted in food preparation and ingredient organization to ensure efficient kitchen operations.
- Maintained cleanliness and sanitation standards in kitchen and dining areas to promote safety.
- Collaborated with team members to coordinate meal service and streamline workflow during peak hours.
- Utilized kitchen equipment safely, adhering to operational guidelines for food handling and preparation.
Front Desk Receptionist
Purelux Nails
Memphis, TN
04.2022 - 04.2023
- Greeted visitors and clients, ensuring a welcoming atmosphere and providing exceptional customer service.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments and maintained calendar for staff members, optimizing daily operations and client interactions.
- Processed incoming and outgoing calls, facilitating timely communication within the organization.
Education
High School Diploma -
University of Memphis
Memphis, TN05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Task prioritization
Timeline
Server
901 Hot Pot & Korean BBQ
01.2024 - Current
Front Desk Receptionist
Purelux Nails
04.2022 - 04.2023
Kitchen Staff Member
Boba Society
03.2022 - 06.2023
High School Diploma -
University of Memphis