Max Verhegge
Bluff City
Summary
Dynamic leader with extensive experience at Old Navy, excelling in operations management and team building. Proven track record of enhancing customer satisfaction and driving sales growth through effective problem resolution and strategic inventory control. Committed to fostering a positive work environment and achieving organizational objectives.
Overview
17
17
years of professional experience
Work History
General Manager
Old Navy
02.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with customers and partners to ensure long-term success and loyalty.
Assistant General Manager
Old Navy
09.2018 - 02.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on merchandising initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Mentored and motivated team members to achieve challenging business goals.
Business and Training Specialist
Old Navy
07.2017 - 09.2018
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Coordinated and executed volunteer events on behalf of Old Navy
Retail Operations Support Specialist
Verizon Wireless
08.2015 - 05.2017
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Conducted regular audits of operational procedures for compliance with industry regulations and company policies, mitigating potential risks before they escalated into larger issues.
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
General Manager
Sprint Wireless
04.2013 - 07.2015
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
Visual Merchandising Specialist
Old Navy
04.2008 - 04.2013
- Optimized product visibility throughout the store by regularly rotating inventory based on performance metrics, reducing dead stock levels significantly.
- Contributed to overall brand identity by ensuring a cohesive look across all marketing materials, including signage, packaging, and promotional collateral.
- Boosted sales performance by strategically placing promotional items and best sellers in high-traffic areas.
- Trained new visual merchandising team members on company guidelines and aesthetic standards for consistent brand presentation.
Education
High School Diploma -
Tennessee High School
Bristol, TN05-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Inventory control
Timeline
General Manager
Old Navy
02.2024 - Current
Assistant General Manager
Old Navy
09.2018 - 02.2024
Business and Training Specialist
Old Navy
07.2017 - 09.2018
Retail Operations Support Specialist
Verizon Wireless
08.2015 - 05.2017
General Manager
Sprint Wireless
04.2013 - 07.2015
Visual Merchandising Specialist
Old Navy
04.2008 - 04.2013
High School Diploma -
Tennessee High School
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