Richie Baker

Dynamic and innovative professional with over 25 years of experience in the smart home electronics industry, specializing in cutting-edge technology integration and smart home solutions. Renowned for delivering exceptional service in sales and installation, with a proven track record in operational management as an authorized retailer and contractor for the nation's top satellite TV and internet providers. A forward-thinking team leader with expertise in matching talent with roles to optimize performance, and a proactive approach to continuous operational improvement. Seasoned operations manager with a strong background in strategic planning and problem-solving, adept at enhancing business operations and driving productivity. Results-driven, with a deep understanding of industry trends, effective communication skills, and a talent for implementing impactful changes to advance smart home technology and enhance customer experiences.

Top Sales Performer Ranked in the Top 75 Nationwide for the nation's top Satellite TV and Internet providers, demonstrating exceptional sales acumen.
Successful Business Sale & Growth
Led the successful sale and strategic growth of Installation Pro LLC, driving company value and market expansion.
Strategic Market Expansion
-Expanded Sharp Electronics across East Tennessee, significantly increasing regional market penetration.
Major Contractor Establishment
-Secured major contracts as a leading contractor for top Satellite TV and Internet providers across the Southeast US.
Innovative Marketing Leadership Spearheaded innovative marketing campaigns at Installation Pro LLC, enhancing brand visibility and customer engagement.
Operational Excellence
Managed over 4,000 services monthly, ensuring operational excellence and high customer satisfaction.
Smart Home Solutions Pioneer
- Pioneered advanced smart home solutions, integrating cutting-edge technology into residential properties.
Leadership in High-Pressure Environments
- Demonstrated effective leadership in high-pressure environments, consistently delivering results.
Financial Management Expertise
- Enhanced fiscal health through expert financial management, streamlining budgeting and cost control.

Smart Home Integration Project
- Led integration of smart home technologies across residential properties, coordinating IoT devices, automation, and security installations.
- Collaborated with engineers and technicians to deliver customized solutions, ensuring high customer satisfaction.
Satellite Service Expansion Initiative
- Expanded satellite TV and internet services into underserved areas, boosting market reach.
- Secured installation permissions and led community engagements, driving successful market entry.
Operational Efficiency Overhaul
- Improved operational efficiency at Installation Pro LLC by implementing new software systems for inventory and customer service tracking.
- Optimized logistics and dispatch, reducing service time and increasing customer satisfaction.
Digital Marketing and Branding Campaign
- Enhanced online presence with a comprehensive digital marketing campaign, managing content creation across social media, blogs, and videos.
- Tailored marketing strategies using market trend analysis to boost brand recognition.
Customer Service Excellence Program
- Elevated customer service standards by developing a program that trained staff in advanced communication and problem-solving techniques.
- Implemented a feedback system to continuously monitor and improve service quality.
Financial Management System Implementation
- Streamlined financial processes by overseeing the implementation of a new management system for budgeting, cost control, and reporting.
- Ensured seamless system integration through collaboration with financial analysts and staff training.
Vendor Partnership Development
- Established strategic partnerships with key vendors, enhancing service offerings.
- Negotiated favorable contracts, ensuring long-term benefits for the company.