Ricky Hughes

• Provide system administration support for multi-campus operations nationwide, managing user accounts, role-based permissions, and identity lifecycle across enterprise platforms including Salesforce Education Cloud and Anthology

• Administer onboarding and offboarding processes for faculty and staff, ensuring secure access provisioning, least-privilege controls, and timely account deactivation

• Utilize ServiceNow to manage and resolve technical service requests and access-related incidents, maintaining documentation and adherence to structured IT service management practices

• Support enterprise CRM migration initiatives, assisting with access governance, configuration adjustments, and continuity of operations during system transition

• Perform account troubleshooting, password resets, and record management including secure merging of student accounts and data validation

• Collaborate with internal leadership and external Salesforce consultants to maintain system integrity, user access accuracy, and operational efficiency