Ricky Jefferson
Knoxville Metropolitan Area
Summary
Accomplished hospitality executive with over 20 years of experience leading multi-unit restaurant operations, developing high-performing leadership teams, and driving sustainable business growth. Expertise in P&L management, operational strategy, talent development, guest experience, and organizational performance. Demonstrated ability to improve profitability through disciplined cost management, labor optimization, sales growth initiatives, and operational execution while cultivating cultures built on accountability, engagement, and exceptional service. Respected for coaching leaders, navigating complex operational challenges, and consistently delivering results across multiple locations.
Overview
11
11
years of professional experience
Work History
Regional Director of Operations
Red Lobster
Knoxville, TN
08.2024 - Current
- Implemented process improvements that enhanced operational efficiency across multiple locations.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Evaluated staff performance and provided constructive feedback to foster professional development.
General Manager
Red Lobster
Knoxville, TN
08.2021 - 08.2024
- Implemented operational strategies that improved efficiency across all restaurant departments.
- Developed training programs that increased staff performance and reduced turnover rates.
- Monitored compliance with health and safety regulations to ensure a safe dining environment.
- Managed inventory controls to minimize waste and optimize prime cost.
- Fostered a culture of teamwork and accountability among staff to drive performance.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and retention.
Culinary Manager
Red Lobster
Sevierville, TN
07.2015 - 08.2021
- Developed and implemented comprehensive training programs for kitchen staff to enhance culinary skills and productivity.
- Monitored food safety standards to ensure compliance with health regulations and maintain high-quality food service.
- Implemented cost control measures to reduce food waste and improve overall kitchen profitability.
- Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
Education
High School Diploma -
Gate City High School
Gate City, VA06-2003
Skills
- Multi-Unit Operations Leadership
- Financial Performance & Profitability
- Food & Beverage Cost Control
- Culture & Employee Engagement
- Full P&L Management
- Operational Process Improvement
- Cross-Functional Leadership
- Hospitality Operations
- Teamwork and collaboration
- Data-Driven Decision Making
Timeline
Regional Director of Operations
Red Lobster
08.2024 - Current
General Manager
Red Lobster
08.2021 - 08.2024
Culinary Manager
Red Lobster
07.2015 - 08.2021
High School Diploma -
Gate City High School