Riley Fritts
Bristol
Summary
Equipped with strong problem-solving abilities, willingness to learn, and a strong understanding of principles of psychology in dealing with people. Eager to collaborate with team members and achieve personal/professional growth. Ready to tackle new challenges and expand personal knowledge and understanding with dedication and enthusiasm in the field of Psychology.
Overview
4
4
years of professional experience
Work History
Sales Lead Keyholder
Francesca's
01.2024 - Current
- Opened and closed store 3-4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
Assistant Manager
Crave Cookies
04.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Nanny
Self-employeed
08.2021 - 05.2023
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements, collaborating closely with parents to establish boundaries/rules within the household to maintain consistency.
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Built positive and nurturing environments to support children's social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Sales Associate
Bed Bath and Beyond
12.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Psychology
East Tennessee State University
Johnson City, TN05-2025
Associate of Science - General Studies
Northeast State Community College
Blountville, TN05-2023
Skills
- Team management
- Strong leadership
- Customer service
- Task delegation
- Reliable and responsible
- Team cooperation
- Strong communication and interpersonal skills
- Team leadership
- Honest and dependable
Timeline
Sales Lead Keyholder
Francesca's
01.2024 - Current
Assistant Manager
Crave Cookies
04.2023 - 01.2024
Sales Associate
Bed Bath and Beyond
12.2022 - 04.2023
Nanny
Self-employeed
08.2021 - 05.2023
Bachelor of Science - Psychology
East Tennessee State University
Associate of Science - General Studies
Northeast State Community College
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