Riley Joffs
Nashville
Summary
Dynamic Store Manager with a proven track record at Zumiez, excelling in customer service and team leadership. Expert in inventory management and visual merchandising, driving sales through strategic promotional events. Committed to training and mentoring staff, fostering a positive work environment that enhances team performance and customer engagement. Developed strong leadership and organizational skills in a fast-paced retail environment. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives.
Overview
2
2
years of professional experience
Work History
Store Manager
Zumiez
07.2024 - Current
- Managed daily store operations, ensuring optimal customer service and team performance.
- Trained and developed staff on sales techniques and product knowledge to enhance customer engagement.
- Implemented visual merchandising strategies to maximize product presentation and drive sales.
- Analyzed sales data to identify trends, adjust inventory levels, and improve stock management.
- Coordinated promotional events, boosting brand awareness and attracting new customers to the store.
1st Assistant Manager
Tilly's
10.2023 - 09.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Analyzed inventory levels, optimizing stock management to reduce excess and shortages.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
Education
No Degree - 3D Design And Business
Middle Tennessee State University
Murfreesboro, TN05-2029
High School Diploma -
Summit High School
Spring Hill, TN05-2022
Skills
- Customer service
- Problem-solving
- Work Planning and Prioritization
- Documentation and reporting
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management, shift scheduling through POS systems
Timeline
Store Manager
Zumiez
07.2024 - Current
1st Assistant Manager
Tilly's
10.2023 - 09.2024
No Degree - 3D Design And Business
Middle Tennessee State University
High School Diploma -
Summit High School