Riley Miller
Nashville
Summary
Hardworking employee enthusiastic about learning all there is to know about the Theatre industry inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Patron Services Specialist
Tennessee Performing Arts Center
01.2022 - Current
- - Coordinate communication and logistics for patrons before and during performances
- - Support ticket sales and will call operations, ensuring a smooth experience for school and public audiences
- - Provide consistent, high-level customer service and administrative support to TPAC operations
- -Implemented customer service training processes.
- -Responded proactively and positively to rapid change.
Box Office Treasurer
Valdosta State University Theatre and Dance
01.2020 - 05.2022
- - Managed ticketing and patron communication for university productions
- - Executed settlements, reported financials, and handled performance-related logistics
- - Contributed to audience outreach and overall patron satisfaction
Usher
Grand Ole Opry
01.2022 - 01.2022
- - Assisted patrons in a high-traffic venue and ensured safety and accessibility throughout events
- - Maintained positive guest relations, especially during large-scale performances
Program Director
CentriKid Camps
01.2019 - 01.2021
- - Led a traveling production team, managing weekly set-up and breakdown of AV and stage equipment
- - Coordinated communication with host sites and adapted programming for youth engagement
- - Delivered on-stage programming, maintaining timelines and high energy for participants
- -Provided ongoing direction and leadership for program operations.
Education
M.S. - Strategic and Digital Communication
University of Tennessee, Knoxville
05-2028
Bachelor of Arts - Theatre Arts (Theatre Management)
Valdosta State University
05-2022
Skills
- Program Coordination: Event logistics, applications, communications, workshop setup
- Software & Reporting: Microsoft Office, Google Suite, data tracking, survey tools
- Arts & Education: Youth engagement, theatre education, AV setup, team collaboration
- Professional Strengths: Multitasking, proactive communication, problem solving, detail-oriented
- Customer support
Timeline
Patron Services Specialist
Tennessee Performing Arts Center
01.2022 - Current
Usher
Grand Ole Opry
01.2022 - 01.2022
Box Office Treasurer
Valdosta State University Theatre and Dance
01.2020 - 05.2022
Program Director
CentriKid Camps
01.2019 - 01.2021
M.S. - Strategic and Digital Communication
University of Tennessee, Knoxville
Bachelor of Arts - Theatre Arts (Theatre Management)
Valdosta State University