Summary
Overview
Work History
Education
Skills
College Acknowledgements
Timeline
Generic

Riley Walker

Springfield

Summary

More than 10 years of successful experience in technical customer service and support with recognized strengths in communication, problem-solving and trouble-shooting, and delivering excellent customer service in fast paced ever changing environment. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Microsoft Office, Android, iOS and Windows. Ability to multitask using several systems at once. A team player, acknowledged as Quality Employee of the Month twice.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

21
21
years of professional experience

Work History

Quality Analyst

Asurion Insurance Services
05.2008 - 05.2025
  • Provided feedback and scores to agents to ensure our agents deliver excellent service and our contractual obligations are met.
  • Worked with supervisor to help identify trends and find solutions.
  • Conducted team meetings and performed one on one coaching to agents to help improve quality scores.

Program Coordinator

Metro Parks and Recreation
01.2007 - 05.2008
  • Work with Youth in organizing daily activities.
  • Facilitated summer activities for the Youth in camp.
  • Quickly and effectively solve youth conflict.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve youth recreation.

Assistant Site Director

YMCA
01.2004 - 01.2007
  • Worked a team of professionals to develop an afterschool care program for school age youth.
  • Instrumental in building relationship with teachers to help build upon what was being worked on during class.
  • Responsible for purchasing and keeping inventory of supplies and snacks.

Education

Bachelor - business administration with a concentration in Business Information systems

Tennessee State University
Nashville, TN
01.2006

Skills

  • Correction action planning
  • QC testing
  • Inspection readiness validation
  • Defect logging
  • Data analysis
  • Quality processes
  • Six sigma methodology
  • Mastery of quality processes
  • Quality improvement
  • QA methodologies mastery
  • Lean six sigma
  • Project management expertise
  • Project planning
  • Mastery of QA methodologies
  • Data validation
  • Project management
  • Equipment calibration
  • Functional testing

College Acknowledgements

  • 4 year letter winner in three sports: Cross Country, Indoor Track, and Outdoor Track and Field.
  • Honored as the Most Valuable Athlete in 2002 for Cross Country while remaining on the dean’s list.

Timeline

Quality Analyst

Asurion Insurance Services
05.2008 - 05.2025

Program Coordinator

Metro Parks and Recreation
01.2007 - 05.2008

Assistant Site Director

YMCA
01.2004 - 01.2007

Bachelor - business administration with a concentration in Business Information systems

Tennessee State University
Riley Walker