Riyaz Ahamed M

• Assigned to RPA Support team for TPC server migration and Vulnerability fixes
• Gathered detailed requirements for TPC environment and A360 Control Room setup for each environment (Dev/Pilot/Prod)
• Identified all applications, workloads and dependencies of the servers that will run Automation Anywhere bots
• Built and configured the TPC servers by implementing the security controls including identity and access management, firewall and encryption
• Performed pilot migrations with non-critical servers to test the migration process and updated documentation based on pilot results
• Installed and configured A360 control room instances in the cloud for each environment
• Migrated high priority servers by coordinating with application owners to ensure minimal downtime
• Conducted full end-to-end testing of A360 in each environment
• Documented the final cloud architecture, configurations and migration processes and conducted knowledge transfer session for ongoing support and maintenance.

• Assigned to the Production Support team to provide Level 1 and Level 2 support for RPA bots, ensuring their smooth operation and troubleshooting any issues that occurred.
• Experienced in deployment of bots on AA360, Web Control Room, and implementation of security via Control Room.
• Experienced in all Control Room components, including Schedules, Credentials, Users, and Packages.
• Monitored, managed, and resolved incidents related to RPA processes and infrastructure.
• Ensured timely and effective communication with stakeholders regarding status and resolution of issues.
• Worked closely with development team to escalate and resolve complex issues.
• Provided feedback on recurring problems and suggested improvements.
• Identified and addressed performance bottlenecks.

• Assigned to the Production Support team to support 50+ processes by investigating logs stored at the SQL database level and analyzing screenshots.
• Experienced in AA360 Client Installation and Control Room management.
• Performed scheduled maintenance activities such as server reboots, AA upgrades, and patching.
• Resolved incident tickets raised by the GSD team for production issues.
• Worked on the development of 10+ Purple bots for extension to the MEISA region.
• Collaborated with the Operations team on ad-hoc requests, handled daily status calls, and performed MTP for fixes and enhancements with the L1 support team.
• Worked with the Inspect team (SQL DB) and L1 support team to support bots at the control room level.
• Interacted with clients for requirement gathering and performed various change requests.
• Worked on bug fixes raised in different environments and provided resolutions.
• Resolved day-to-day production issues and managed delivery and support.

• Worked as the RPA Support Team Lead for the Global Technology and Manufacturing Company.
• Led the support team and managed 60+ processes in the production environment.
• Interacted with clients for requirement gathering and change requests.
• Involved in bug fixing raised in different environments and provided resolutions within SLA.
• Resolved day-to-day production issues and managed delivery and support.
• Supported the operations team during UAT and Hypercare sign-off.
• Participated in all discussions related to solutioning, documentation, and daily progress on support activities.
• Contributed consultative solutions that supported the growth of the Finance COE team.

• Involved in analyzing and understanding the requirements.
• Involved in the preparation of test procedures, test scenarios, test cases, and test data according to the client's requirements and the functionality of the application.
• Discussed various issues in review meetings.
• Worked with the development team to resolve quality issues.
• Worked as a key team member and provided technical and functional support to new entrants.
• Regularly interacted with the client to discuss new business requirements.
• Involved in test design, which includes test data preparation and reviews.
• Enhanced the test scripts for global execution.
• Analyzed defects, tracked them, and provided solutions.