Robby Broome
Chattanooga
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals, with a proven track record in managing online operations and resolving customer issues. Expertise in employee training, time management, and effective communication to drive sales growth.
Overview
20
20
years of professional experience
Work History
E-Commerce Executive
Self Employed
East Ridge
01.2014 - Current
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Managed website content updates to ensure accuracy of information on the site.
- Developed and implemented e-commerce strategies to increase online sales.
- Generated weekly reports summarizing sales performance metrics.
- Resolved any customer service issues related to purchases made through the website.
- Collaborated with marketing teams to develop targeted promotions and campaigns.
- Provided technical support for customers using the e-commerce platform.
- Recruited and trained new employees to meet job requirements.
Pit Crew Tire Changer/Parts Manager
Roush Fenway Racing
Mooresville
01.2012 - 07.2014
- Assisted with inventory control procedures for storeroom supplies.
- Monitored stock levels regularly to avoid backorders or shortages.
- Trained new staff members on proper parts handling techniques.
- Collaborated with other departments to ensure timely deliveries.
- Investigated discrepancies between physical inventories and records.
- Changed front tires during pit stops at NASCAR's highest level.
Towing Operator
Broome's Wrecker Service
East Ridge
05.2008 - 01.2012
- Responded promptly to customer requests for service via phone or radio dispatch systems.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Pit Crew Tire Changer/Parts Manager
Roush Fenway Racing
Mooresville
07.2005 - 05.2008
Education
High School Diploma -
East Ridge High School
East Ridge, TN05-2003
Some College (No Degree) - Mechanical Engineering
Chattanooga State Community College
Chattanooga, TNSkills
- Customer service
- Employee training
- Time management
- Effective communication
- Team training
- Problem solving
- Process optimization
- Quick decision making
- Adaptability under pressure
- Strong work ethic
- Conflict resolution
Timeline
E-Commerce Executive
Self Employed
01.2014 - Current
Pit Crew Tire Changer/Parts Manager
Roush Fenway Racing
01.2012 - 07.2014
Towing Operator
Broome's Wrecker Service
05.2008 - 01.2012
Pit Crew Tire Changer/Parts Manager
Roush Fenway Racing
07.2005 - 05.2008
High School Diploma -
East Ridge High School
Some College (No Degree) - Mechanical Engineering
Chattanooga State Community College
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