Robert Hill
Nashville
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operation Manager
Metropolis
05.2022 - Current
- Reduced operational costs through effective resource allocation and budget management.
- Designed custom promotional strategies to attract more visitors during off-peak hours, boosting overall revenues.
- Developed staff training programs to improve team performance and service quality.
- Collaborated with other departments to ensure seamless integration of parking services with other facilities onsite.
- Enhanced safety measures by conducting regular audits and addressing potential hazards promptly.
- Streamlined traffic flow within the parking facility, enhancing overall functionality.
- Led the deployment of a new metropolized location, creating a smooth transition from SP+ to Metropolis.
Bar Manager
TC Group
08.2020 - 03.2022
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Sales Manager
Verizon
04.2014 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Military Police Officer
Army
01.2011 - 09.2013
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism training by identifying potential threats and taking appropriate action to mitigate risk.
Education
High School Diploma -
La Vergne
La Vergne, TN05-2009
Skills
- Scheduling and planning
- Operational efficiency
- Logistics management
- Cross-functional coordination
- Customer service
- Organizational management
Timeline
Operation Manager
Metropolis
05.2022 - Current
Bar Manager
TC Group
08.2020 - 03.2022
Sales Manager
Verizon
04.2014 - 03.2020
Military Police Officer
Army
01.2011 - 09.2013
High School Diploma -
La Vergne
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