Robert Price
Nashville
Summary
Dependable and disciplined professional with experience in fraud investigation, case documentation, customer service, resource coordination, and staff training. Known for accurate record keeping, confidentiality, procedural compliance, and calm communication in sensitive or high-pressure situations. Prepared to apply sound judgment, accountability, and strong work ethic in an entry-level Corrections Officer role.
Overview
6
6
years of professional experience
Work History
Community Resource Specialist
Wellist, LLC
Nashville, TN
10.2024 - 11.2025
- Maintained accurate, up-to-date case files in accordance with program requirements and internal documentation standards.
- Tracked service activities, client needs, referrals, outcomes, and follow-up goals to support individualized client service plans.
- Built and maintained a comprehensive database of local community resources to support timely, accurate referrals for clients seeking health, transportation, financial, housing, food, and social-support services.
Customer Service and Sales Reprsentative
One Touch Direct
Nashville, TN
10.2023 - 10.2024
- Built positive AT&T customer relationships through clear communication, attentive service, and professional follow-up.
- Identified AT&T customer needs, recommended appropriate solutions, and met monthly sales and service goals.
- Used CRM systems to track leads, manage follow-ups, document interactions, and maintain accurate customer records.
Server
The Cheesecake Factory
Nashville, TN
11.2022 - 09.2023
- Delivered professional guest service in a high-volume restaurant while maintaining composure, accuracy, and attention to detail.
- Managed multiple tables, orders, payment transactions, and guest concerns in a fast-paced team environment.
- Followed company procedures for food safety, service standards, cash handling, and customer issue resolution.
Senior Fraud Investigator
Macy's
Mason, OH
07.2019 - 11.2022
- Led investigations into fraudulent activities, identifying patterns and trends to mitigate risks.
- Trained and mentored junior investigators, enhancing team knowledge and effectiveness.
- Conducted in-depth analyses of transaction data using advanced analytical tools to detect anomalies.
Education
Bachelor of Arts - English
James Madison University
Harrisonburg, VA06-2014
Skills
- Data entry
- Record keeping
- Report writing
- Staff training
- Professional ethics guidelines
- Conflict resolution techniques
- Manual handling
- Heavy lifting
Timeline
Community Resource Specialist
Wellist, LLC
10.2024 - 11.2025
Customer Service and Sales Reprsentative
One Touch Direct
10.2023 - 10.2024
Server
The Cheesecake Factory
11.2022 - 09.2023
Senior Fraud Investigator
Macy's
07.2019 - 11.2022
Bachelor of Arts - English
James Madison University